Order Experience Specialist (Morning Shift)

The Characteristics

• Agile: You’re nimble. You’re adaptable. You thrive in an environment where priorities can change in an instant.
• Analytical: Your decisions are driven by only one thing: data. You continue to master all the tools necessary to surface insights.
• Collaborative: You enjoy purposeful meetings. You value the contributions and perspectives of your colleagues as much as you do your CEO.
• Curious: You’re eager to learn new concepts and master new skills. There’s no tool that’s useless in your arsenal.
• Demanding: You expect the performance of your team to be nothing short of flawless. 
• Disciplined: You never allow the details to slip, understanding that every bit of minutiae forms the bigger picture.
• Enthusiastic: You exhibit a contagious passion for creating unique customer experiences through your problem solving skills, high quality work, impeccable accuracy, and undeniable camaraderie.
• Innovative: You develop new approaches to complex problems.
• Perfectionist: You persist until the smallest detail has been optimized. Knows nothing less than 100%.
• Persistent: You’ve never failed. You’ve only experienced speed bumps on your path to success.
• Reliable: You live up to both verbal and written agreements. You can be trusted to work effectively, without oversight.

The Responsibilities and Qualifications

• Pick and pack customer orders using pick carts, RF Scanners, and WMS software in a fast-paced, high-volume warehouse setting. 
• Apply standardized packing procedures across a wide variety of product types and order combinations, preserving product integrity and optimizing the unboxing experience. 
• Be the final set of eyes ensuring that our customers receive packages that are up to our extremely high standard of quality and accuracy. 
• Correctly label, sort, and stage customer orders, ensuring smooth outbound operations.
• Maintain efficiency, working with a sense of urgency to meet department targets without compromising quality and accuracy. 
• Actively maintain a clean, organized, and safe work environment across all job functions, always upholding warehouse safety protocols. 
• Report inventory discrepancies, quality issues and operational concerns to leadership, suggesting improvements when possible.
• Identify and take action on opportunities to provide memorable experiences for our customers.
• Fulfill strange and unusual special instructions for orders (e.g. draw me a picture of Batman eating a snake, send me a hand-written insult, fill the envelope with rubber bands, etc.).
• Support cross-functional warehouse operations by pivoting to other tasks as needed, adapting quickly to changing priorities and business needs.

• Prior experience in customer service, hospitality, or warehousing is an asset.
• Creativity and inventiveness, abilities that will aid you in crafting a meaningful brand experience for our customers.
• Dexterity, resulting in speed while maintaining accuracy.
• Ability to pivot seamlessly between tasks and priorities.  
• An impeccable communication style - your grasp on the English language is flawless.
• Detail-oriented, self-sufficient, resourceful, organized, and proactive.
• The instinct to help teammates thrive and the openness to learn from past experiences.
• The ability to solve complex problems (or know where to find the answer).
• Commitment to long-term growth and learning opportunities.
• Insights and engagement with the current state of smartphone and mobile technology.

The Moment of Truth