Order Intake Associate

<div class="posting-title-container"> <p><strong>WHO WE ARE:<br></strong>EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.<br><br>We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency</p> <p data-pm-slice="1 1 []"><strong>ABOUT THE ROLE:</strong><br>As an Order Intake Associate at EOS IT Solutions, you will play a crucial role in ensuring smooth order processing, data accuracy, and high-quality customer service. You will work both independently and collaboratively within a team to support our customers and internal departments, efficiently. For customers, you will serve as a point of contact, assisting with queries about pricing, orders and deliveries and provide support for external sales representatives.</p> <p>A good knowledge of customer service best practices with experience is preferable, alongside a willingness to learn.&nbsp;</p> <p data-pm-slice="1 1 []">&nbsp;</p> <p><strong>KEY RESPONSIBILITIES:</strong></p> <ul data-spread="false"> <li> <p>Produce accurate quotations based on customer requirements.</p> </li> <li> <p>Process sales orders and customer purchase orders.</p> </li> <li> <p>Verify data accuracy in quotations, orders, and invoices.</p> </li> <li> <p>Communicate with clients to obtain missing information or resolve inquiries.</p> </li> <li> <p>Maintain and update sales and customer records.</p> </li> <li> <p>Provide feedback from customers to internal teams to enhance services.</p> </li> <li> <p>Respond to customer inquiries promptly and professionally.</p> </li> <li> <p>Follow up with inactive customers to validate quotes and requirements.</p> </li> <li> <p>Adhere to company policies and procedures.</p> </li> <li> <p>Support and assist the Customer Account Team.</p> </li> </ul> <div><hr></div> <p><strong>ESSENTIAL CRITERIA:</strong></p> <ul data-spread="false"> <li> <p>Strong organizational skills with keen attention to detail.</p> </li> <li> <p>Experience with Microsoft Office tools, particularly <strong>Excel</strong>.</p> </li> <li> <p>Ability to work independently and as part of a team.</p> </li> <li> <p>Competence in working with data and metrics.</p> </li> <li> <p>Candidates with <strong>administrative experience</strong> in a similar role are encouraged to apply. A business-related degree is desirable but not essential.</p> </li> </ul> <p><em>#LI-CT2&nbsp; #LI-Onsite #IND</em></p> </div>