Order Management Coordinator

What You’ll Do:

• Translate supply plans into accurate and timely purchase orders, ensuring alignment with inventory and business requirements.
• Build strong working relationships with suppliers to confirm production schedules, monitor order progress, and proactively address potential delays.
• Partner with vendors to improve order fulfillment performance through optimized order batching, reduced lead times, and enhanced service levels.
• Investigate and resolve order discrepancies, including shortages, delayed deliveries, and quality issues, while managing associated vendor debit and credit adjustments.
• Maintain accurate purchasing records and ensure all order-related information is updated within internal systems.

• Manage and monitor purchase orders throughout the order lifecycle to ensure on-time, in-full (OTIF) delivery performance.
• Coordinate closely with ocean freight, transportation, and customs teams to ensure the smooth movement of goods from production through final delivery.
• Track shipment status, identify potential bottlenecks or supply risks, and escalate issues proactively to minimize business impact.
• Collaborate with suppliers and logistics partners to align shipment schedules with container utilization plans and warehouse receiving capacities.
• Ensure compliance with documentation requirements and maintain accurate system updates to support operational visibility.

• Contribute to process improvement initiatives that enhance efficiency, accuracy, and scalability within procurement and order management operations.
• Support system enhancements and automation projects to streamline workflows and improve data quality.
• Work closely with sourcing teams to monitor supplier performance, communicate key metrics, and identify opportunities for continuous improvement.
• Foster effective collaboration across procurement, logistics, sourcing, and operations teams to ensure a high level of service and execution.

Who You Are:

• 2+ years of experience in supply chain operations, purchasing, procurement, or order management.
• Proven experience managing purchase orders, preferably within international sourcing and logistics environments.
• Strong written and verbal English communication skills, with the ability to collaborate effectively with global teams and stakeholders.
• Advanced proficiency in Microsoft Excel and Google Sheets, with working knowledge of ERP and order management systems.
• Highly detail-oriented, with strong organizational, prioritization, and problem-solving skills in fast-paced environments.
• Self-motivated and able to work independently while maintaining effective collaboration within cross-functional teams.

Perks & Benefits:

• Salary range: 35,000,000 VNĐ to 44,000,000 VNĐ Gross/Month
• 13th-month salary
• 15 days of vacation* 
• 11 National Holidays
• 2 extra days (Christmas & 1 day of your choosing)
• 6 well-being (sick) days* 
• Excellent extended health care benefits packages (dental, health check, mental health…)
  
  

• We believe in fostering an environment of learning and growth at Article.
• Every role has a clear growth path that you and your manager create together, so you know what development looks like for you.
• Throughout the year, we have several in-office training sessions covering a range of topics.
• You’ll also have access to many learning and development modules through our internal online learning platform.
  
  

• Employee discounts on many of our products produced in Vietnam
  
  

• Our modern office is in Thao Dien, with first-come, first-served (limited) secure scooter parking
• State-of-the-art laptops with the tech and tools to easily collaborate
• Be a part of a multinational, collaborative office culture