Owner Service Specialist

As an Owner Experience Specialist, you'll play a key role in building strong relationships with our homeowners and helping them achieve success with Awaze. Acting as their trusted first point of contact, you'll provide expert guidance, resolve queries, and use performance insights to help maximise the potential of their holiday properties. If you enjoy combining customer service, problem-solving, and commercial thinking in a fast-paced environment, this is an exciting opportunity to make a real impact while supporting homeowners throughout their journey with Europe's leading vacation rentals business.

Your mission
As our new Owner Experience Specialist, your mission is to deliver an outstanding homeowner experience from day one. We are the first point of contact for all of our owners – providing guidance, resolving issues, and using insight and data to help them optimise performance and long-term success with Awaze.

What you'll be doing

• Own and manage relationships with our portfolio of homeowners, being the first point of contact for any guidance they might need

• Respond to and resolve queries via telephone, web message and email, delivering first contact resolution wherever possible

• Analyse property performance data to identify opportunities to maximise revenue and improve results

• Support owners with performance-related discussions in a professional and solutions-focused way

• Collaborate with internal teams to ensure seamless service

Who we’re looking for

You’ll thrive in this role if you’re someone who enjoys solving problems and building meaningful relationships. You’re confident communicating with a wide range of stakeholders and comfortable balancing simple day-to-day queries with more complex commercial conversations.

We’re looking for someone who brings:

• Strong problem-solving and analytical skills

• Excellent written and verbal communication skills

• A proactive, professional and relationship-driven approach

• The ability to manage multiple priorities in a fast-paced environment

• Bonus points if you have experience in the travel or holiday rentals industry (but don’t worry – we’ll provide full training on our processes and standards)

How you'll make an impact

• Deliver a consistently high-quality experience that strengthens homeowner satisfaction and retention

• Resolve queries efficiently and effectively, increasing first contact resolution

• Identify and implement opportunities to improve property performance and owner revenue

• Support onboarding and integration of new owners, ensuring a smooth and positive transition

Why you’ll want to work at Awaze

We offer a versatile position in a strong professional and social environment. You’ll join us at a pivotal time as we invest in our future growth, becoming part of a dynamic, fast-paced organisation with passionate colleagues who support each other to succeed.

We’re a people-first business – and we know that our success starts with our teams. Here’s a glimpse of what you’ll enjoy:

• Generous discounts on holidays across our brands

• Real opportunities to grow, learn, and shape your career – vertically or horizontally, across countries and responsibilities

• A competitive salary and benefits package

About Awaze 
Our mission is clear - to create amazing holidays with Europe’s widest choice of holiday homes. 

With more than 110,000 properties across Europe, we are the largest managed vacation rentals business in the region. Our ambition is not only to be the biggest, but the best provider of holiday homes in Europe. 

As travel continues to evolve, we are focused on what comes next. We will keep strengthening our relationships with guests and homeowners, continuously improving the way we work, and delivering strong performance. By making things simpler and smarter, we are building a business that is ready for what’s next - powered by proud, passionate and inclusive people. 

Worth knowing 

This role is full-time (40 hours) and temporary (9 months) and fully based in our Lowestoft office (Trinity House, Lowestoft, NR33 0SW).

What’s next? 

If this sounds like the right next step for you, hit “Apply” and follow the instructions to submit your application. We tailor our recruitment process to each role to give both you and our hiring teams the best possible chance to assess whether this could be the start of a successful collaboration. You’ll hear from us shortly after we’ve reviewed your application. 

We’re committed to running an inclusive and accessible recruitment process. All applicants will receive equal consideration for employment, and if you have any specific requirements or adjustments needed for the interview, just let us know when you accept your invitation - we’re happy to accommodate.