Parking Garage Assistant Manager Montclair State University

Key Responsibilities

• Assist in the supervision of location staff including: delegating, coaching/developing, monitoring performance, and ensuring compliance with all company standards. 
• Provide support to Operations Manager in regard to hiring, onboarding, scheduling, and training new employees. 
• Act as a point of contact to client or Property Manager; attend location meetings as appropriate, and respond to client requests in order to maintain a good working relationship. 
• Monitor maintenance of the facility and associated premises to ensure that the garage/lot is clean, safe, and maintained to standards; supervise on-going maintenance projects to ensure quality and timely completion. 
• Assist in the supervision of ticket inventory, cash flow, reports, and audits to prevent loss through theft, error, or carelessness. 
• Assist Operations Manager in preparing daily, weekly, and monthly operating reports as required. 
• Fill in to provide coverage for front line positions, as needed. 
• Use respectful communication to assist guests with their questions, problems, and concerns; address escalated concerns from guests. 
• Immediately respond to reports of accidents, incidents or safety concerns. 
• Communicate professionally at all times with guests, client, and teammates. 

Skills, Knowledge and Expertise

• At least 18 years of age
• Excellent customer service and communication skills
• Ability to verbally communicate with guests
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) 

Benefits