Parking Supervisor Citi Field ( Part Time )

Key Responsibilities

• Providing great customer service to our guests and staff members.
• Ensure smooth operation of their assigned Gate, Lanes and/or Lots.
• At the shift start verify and confirm all required signage is in place, neat and clean in appearance.
•  Verify and confirm with the cashier their respective lane Counter Start Reading and ensure the readings were recorded on cashiers respective shift reports.
•  Ensure all cashiers Logged Off the Handheld and printed the Closeout Report.
• Ensure all cashiers recorded on respective shift report Lane Loop Counter Stop reading.
• Supervise and ensure all cashiers are performing as per established standards to provide smooth operation at the assigned points of sale.
• Ensure Traffic Directors are directing traffic as per established patterns and providing Customer Service as per established standards.
• Deal with any equipment, Handheld and/or Printer malfunction; if no traffic rush closes the lane while dealing with the equipment malfunction.
• Sign off on all Entries Without Ticket and confirm the Credential Logs were recorded all such eventualities.
• Deal with any eventual Customer Service issue proactively, in a way that the incoming traffic flow is least impacted or interrupted.
• Ensure all personnel under their supervision are using their communication devices or radios as per mandated policy.
• Communicate to the Management and/or Command Post all eventualities of importance or impact to the standard operating procedures.
•  Ensure all water coolers are filled with enough potable water and have respective lids properly sealed.
• Any employee concern or issue must be brought to the attention of the Management.
•  Any other duty or responsibility assigned by the Management as the case might be.

The Ideal Candidate

• Excellent customer service and communication skills 
• Ability to verbally communicate with guests 
• Ability to learn quickly and use sound decision making to thrive in fast-paced environments
• At least 18 years of age 
• Basic math skills 
• Experience with cash handling is an asset 
• Previous customer service experience, preferred 

Benefits