Partner Customer Service Representative

Join a Growing Home Services Team

Responsibilities

• Answer incoming customer calls and provide outstanding customer service
• Schedule service appointments for plumbing, HVAC, and electrical customers
• Dispatch technicians to service calls and manage daily schedules
• Monitor technician progress and maintain communication throughout the day
• Follow up with technicians regarding service call completion and job status updates
• Coordinate with customers regarding appointment confirmations and updates
• Process customer payments and assist with collections on outstanding balances
• Maintain accurate customer records and service notes in company software
• Support office operations and assist with administrative tasks as needed

Qualifications

• Previous customer service, dispatching, or call center experience preferred
• Experience in plumbing, HVAC, electrical, or home service industries is a plus
• Strong communication and interpersonal skills
• Excellent organizational and multitasking abilities
• Ability to remain calm and professional in a fast-paced environment
• Comfortable handling collections and payment discussions with customers
• Proficient with computers, scheduling software, and Microsoft Office applications
• Reliable, punctual, and team-oriented

What We Offer

• Competitive hourly pay: $20.00 - $26.00 per hour, based on experience
• Full-time, stable employment
• Supportive team environment
• Opportunity for growth and advancement
• Work with a respected local company serving the community

Schedule

• Full-Time
• In-Person Position
• Monday through Friday (with occasional overtime as needed)

Compensation