Partner Renewal Specialist

<p><strong>Role Overview: </strong></p> <p><span class="TextRun SCXW146719321 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW146719321 BCX0">As a Partner Renewal Specialist, you will be responsible for managing and growing the renewal book of business across&nbsp;</span><span class="NormalTextRun SCXW146719321 BCX0">Diligent's</span><span class="NormalTextRun SCXW146719321 BCX0">&nbsp;channel and strategic partner ecosystem. You will work closely with partners to drive retention,&nbsp;</span><span class="NormalTextRun SCXW146719321 BCX0">identify</span><span class="NormalTextRun SCXW146719321 BCX0">&nbsp;expansion opportunities, and ensure a seamless renewal experience. This is a commercially focused role requiring strong relationship management skills, analytical&nbsp;</span><span class="NormalTextRun SCXW146719321 BCX0">rigour</span><span class="NormalTextRun SCXW146719321 BCX0">, and a deep understanding of SaaS renewal motions.</span></span><span class="EOP SCXW146719321 BCX0" data-ccp-props="{&quot;335559739&quot;:120}">&nbsp;</span></p> <p><strong>Key Responsibilities </strong></p> <ul> <li><span data-contrast="auto">Own and manage the end-to-end renewal process for a portfolio of channel and strategic partners, ensuring on-time renewal and&nbsp;minimising&nbsp;churn.</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Build and&nbsp;maintain&nbsp;strong relationships with partner account managers and decision-makers to understand their business needs and renewal priorities.</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Track and forecast renewal pipelines accurately, providing regular updates to leadership on renewal health and risk.</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Identify at-risk renewals early and develop mitigation strategies in collaboration with Partner Success and Sales teams.</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Negotiate renewal terms, including multi-year agreements, price uplifts, and contract amendments in line with company policy.</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Collaborate cross-functionally&nbsp;with Sales, Finance, Legal, and Partner Operations to resolve renewal blockers and streamline processes.</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Analyse&nbsp;partner usage data and engagement signals to inform renewal conversations and&nbsp;identify&nbsp;upsell and expansion opportunities.</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Maintain&nbsp;accurate&nbsp;records of all renewal activities, outcomes, and forecasts in Salesforce CRM.</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Contribute to the development of partner renewal playbooks, processes, and best practices.</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <p><strong>Required Experience/Skills&nbsp;</strong></p> <ul> <li><span data-contrast="auto">3–5 years of experience in partner renewals, channel sales, or a similar SaaS renewal or account management role.</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Proven&nbsp;track record&nbsp;of meeting or exceeding renewal targets and managing complex renewal negotiations.</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Strong understanding of channel and partner business models, including resellers, distributors, and strategic alliances.</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Experience using Salesforce or similar CRM to manage pipeline and renewal forecasting.</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Excellent communication and negotiation skills, with the ability to&nbsp;influence at&nbsp;multiple levels of a partner&nbsp;organisation.</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Highly&nbsp;organised&nbsp;with the ability to manage a large book of business across multiple partner segments simultaneously.</span><span data-ccp-props="{}">&nbsp;</span></li> </ul><div class="content-conclusion"><p><strong></strong></p> <p><strong>About Us</strong></p> <p><span data-olk-copy-source="MessageBody">Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.&nbsp;</span></p> <div><span data-teams="true">At Diligent, we're building the future with people who think boldly and move fast. &nbsp;Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. &nbsp;Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. &nbsp;The future belongs to those who keep learning, and we are building it together. &nbsp;At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.</span></div> <p>Learn more at&nbsp;diligent.com or follow us on&nbsp;<u><a id="OWA170dad44-6a69-e1e1-d720-601cd59ec77c" class="x_x_x_OWAAutoLink" href="https://www.linkedin.com/company/diligent-board-member-services/mycompany/verification/" data-outlook-id="c606bc91-5052-4d3a-a1d1-ed00ede365d9" data-linkindex="1" data-auth="NotApplicable">LinkedIn</a></u>&nbsp;and&nbsp;<u><a id="OWA153deb8c-7641-f6fc-97cb-65df680002a3" class="x_x_x_OWAAutoLink" href="https://www.facebook.com/DiligentCorporation/" data-outlook-id="07f4e461-6294-4482-a624-e58c27cd6199" data-linkindex="2" data-auth="NotApplicable">Facebook</a></u></p> <p><strong></strong></p> <p>&nbsp;</p> <p><strong>What Diligent Offers You</strong>&nbsp;</p> <ul> <li><strong>Creativity is ingrained in our culture.</strong> We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients</li> <li><strong>We care about our people.&nbsp;</strong>Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs&nbsp;to name a few</li> <li><strong>We have teams all over the world</strong>. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.</li> <li><strong>Diversity is important to us.</strong> Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.</li> </ul> <p>Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.&nbsp;</p> <p>Headquartered in New York, Diligent has offices in Washington D.C.,&nbsp; London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.  &nbsp;To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to&nbsp;<strong>work onsite at least 50% of the time.</strong>&nbsp;We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.</p> <p>&nbsp;</p> <p>_{We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws.&nbsp;We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also&nbsp;Diligent's <a href="https://www.diligent.com/company/eeo-policy/">EEO Policy</a> and <a href="https://www.diligent.com/-/media/project/diligent/master/eeo-is-the-law-poster-eeocselfprintposter-and-ofccp-supplement-from-20170719.pdf?rev=96fafda8-f51d-44b6-a380-9af42898f526&amp;hash=614AE342F4AB51A091EA3E15F84F7E49" target="_blank">Know Your Rights</a>.&nbsp;We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at <a href="mailto:recruitment@diligent.com">recruitment@diligent.com</a>.}</p> <p>_{<strong>To all recruitment agencies:</strong> Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.}</p></div>