- Seniority
- Junior
About the role
About Us
inforcer is one of the fastest growing technology organisations in the world and a leading provider of cutting-edge cybersecurity and AI solutions to support to the SMB market. We provide MSPs (Managed Service Providers) with the fundamental technology they need to manage and secure Microsoft 365 at scale and deliver AI services. Our mission is to be inforced in every MSP!
About the Role
We are seeking a talented and motivated Partner Success Manager to join our team. In this role, you will be responsible for playing a key role in building strong relationships with our MSP partners across the Benelux region. If this sound like you, we’d love to hear from you.
What you’ll be doing
Build and nurture strong, long-term relationships with a portfolio of MSP clients, ensuring they achieve optimal value from our platform
Identify upsell and renewal opportunities by understanding client goals and aligning them with inforcer’s solutions
Collaborate closely with the Implementation team to ensure smooth client onboarding
Champion the voice of the customer internally, relaying insights and feedback to Product and Engineering teams to help improve our platform
Use data and account health indicators to proactively engage with clients, identify risks and drive adoption
Help clients get the most from the platform by developing and guiding account plans aligned with their objectives
Cross collaborates with Sales, Support, Product and Marketing to deliver an exceptional end-to-end client experience
Support customer adoption and retention with workshops and training, both in person and virtually
What We Can Offer You
Skills We Need for This Role
Experience in Account Management, Customer Success or a similar client-facing role in the MSP or cybersecurity industry
Excellent communication skills with the ability to build strong client relationships
Fluent in both Dutch and English, with the ability to communicate confidently in a professional environment
Commercially minded with confidence in identifying growth and renewal opportunities
Highly organised and self-driven, capable of managing multiple client relationships at once
Comfortable in a fast-paced, tech-driven environment and working across teams
inforcer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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