Partnership Controller (Fixed Term)

<h2>🧰 <strong>Who We Are</strong></h2> <p>Wakam is a <strong>B2B2C insurance company</strong> that creates <strong>white-label insurance solutions</strong> via its <strong>Play&amp;Plug®</strong> technology platform for more than <strong>80 partners</strong>. We provide most of our insurance products through <strong>APIs</strong> and operate across <strong>32 countries</strong>, making Wakam the <strong>European leader in digital and embedded insurance</strong>. Wakam is also a <strong>mission-driven company</strong> dedicated to <strong>"enabling transparent and impactful insurance."</strong></p> <h2>🚀 <strong>About the Team</strong></h2> <p>You will join the <strong>Partnerships Control team</strong>, which plays a critical role for:</p> <ul> <li>Our&nbsp;<strong>policyholders</strong>, by ensuring that partners deliver reliable, high-quality service.</li> <li>Our&nbsp;<strong>regulators in France and across Europe</strong>, by demonstrating robust oversight of delegated activities.</li> </ul> <p>Controls cover distribution and management of insurance products, risk identification and assessment, and regulatory compliance (e.g. AM, IDD, GDPR).</p> <p>To support a <strong>temporary reinforcement of our perimeter</strong>, we are looking for a <strong>Partnership Controller (6-month fixed-term contract)</strong> with strong expertise in <strong>claims management and compliance</strong>. You will report to the <strong>Partnership Control Team Lead</strong> and work closely with operational teams, Compliance, Legal, and external partners.</p> <hr> <h2>🎯&nbsp;<strong>Your Mission</strong></h2> <p>As a <strong>Partnership Controller</strong>, your mission is to assess and challenge how our partners manage delegated insurance activities. You will ensure they:</p> <ul> <li>Deliver a&nbsp;<strong>high standard of service</strong>&nbsp;to our policyholders, particularly in&nbsp;<strong>claims handling</strong>.</li> <li>Operate within a&nbsp;<strong>robust risk and compliance framework</strong>.</li> <li>Align with&nbsp;<strong>Wakam's expectations, procedures, and regulatory obligations</strong>.</li> </ul> <p>You will be involved in the <strong>control cycle</strong> from preparation to follow-up.</p> <h2>📆 <strong>Your Day-to-Day</strong></h2> <p><strong>Prepare and Organise Controls</strong></p> <ul> <li>Organise controls in line with the annual&nbsp;<strong>control plan</strong></li> <li>Lead the&nbsp;<strong>preparation phase</strong>: contractual review, claims portfolio analysis, definition of control scope and objectives.</li> <li>Coordinate&nbsp;<strong>round-table meetings with internal stakeholders</strong>&nbsp;(Claims, Operations, Compliance, Legal, etc.) to identify risks and to collect expectations,and feedback on the partner.</li> </ul> <p><strong>Conduct Controls (Remote)</strong></p> <ul> <li>Perform controls with partners.</li> <li>Assess the&nbsp;operational <strong>handling framework</strong>: processes, timelines, customer communication and complaint management…</li> <li>Carry out&nbsp;<strong>sample reviews and quality checks</strong>&nbsp;on files, focusing on accuracy, consistency, and regulatory and contractual compliance.</li> <li>Test the&nbsp;<strong>end-to-end customer journey</strong>.</li> </ul> <p><strong>Analyse, Recommend and Follow Up</strong></p> <ul> <li>Identify&nbsp;<strong>issues, weaknesses, and risks</strong>&nbsp;(operational, compliance, conduct, financial).</li> <li>Draft clear&nbsp;<strong>findings and recommendations</strong>, and define a&nbsp;<strong>corrective action plan</strong>&nbsp;with the partner.</li> <li>Monitor the&nbsp;<strong>implementation and effectiveness of action plans</strong>&nbsp;and ensure timely closure of issues.</li> </ul> <p><strong>Contribute to Methodology &amp; Continuous Improvement</strong></p> <ul> <li>Suggest improvements to&nbsp;<strong>control tools, templates, and procedures</strong>.</li> <li>Contribute to cross-functional discussions on&nbsp;<strong>risk and compliance topics</strong>&nbsp;impacting the perimeter.</li> </ul> <h2>🧠 <strong>What You Bring</strong></h2> <ul> <li>A&nbsp;<strong>postgraduate degree</strong>&nbsp;with a specialisation in insurance, risk, audit, or internal control.</li> <li><strong>ideally 3–5 years of experience</strong>&nbsp;in <strong>claims management</strong> — within an insurer, MGA, or claims management company&nbsp;</li> <li>Good knowledge (or appetite for) in audit and/or control activities and/or risk management.</li> <li>A basic understanding of&nbsp;<strong>regulatory and compliance requirements</strong>&nbsp;applicable to insurance distribution and claims (AM, IDD, GDPR) is a plus.</li> <li>Strong command of&nbsp;<strong>Word and Excel</strong>.</li> <li><strong>Fluency in English and French</strong>; any other language is a plus.</li> </ul> <h2>✨ <strong>Who You Are</strong></h2> <ul> <li>You are rigorous, autonomous, and analytical, with strong&nbsp;<strong>synthesis and writing skills</strong>.</li> <li>You are comfortable working within a&nbsp;<strong>fast-paced, demanding environment</strong>&nbsp;and managing multiple topics simultaneously.</li> <li>You can&nbsp;<strong>challenge partners constructively</strong>&nbsp;and navigate complex conversations with professionalism.</li> <li>You bring a&nbsp;<strong>collaborative mindset</strong>&nbsp;and enjoy working as part of a team toward a shared impact.</li> </ul> <hr> <h2>🤖&nbsp;<strong>AI &amp; Digital Mindset</strong></h2> <p>At Wakam, we are progressively integrating <strong>AI and automation</strong> into our processes, including control and audit activities. An <strong>appetite for digital tools</strong> is a clear plus. You will have opportunities to use AI-powered tools to prepare documentation, analyse data, and draft reports. What we value is your <strong>curiosity, openness to change, and willingness to learn</strong>.</p> <hr> <h2>🏆 <strong>Hiring Process</strong></h2> <p>We aim to keep the process transparent, engaging, and efficient. Here's what to expect:</p> <ol> <li><strong>Interview</strong>&nbsp;with Talent Acquisition Partner</li> <li><strong>Technical interview</strong>&nbsp;with Partnership Control Manager</li> <li><strong>Chief Interview </strong>with our Chief Risk Officer</li> <li><strong>Final interview</strong> with the HR Business Partner</li> </ol> <p><strong><u><a href="https://wakam.notion.site/AI-Assisted-Interview-Process-Policy-270b5182db7e8099bfd8e791c112bee0?source=copy_link" target="_blank">AI-Assisted Interview Process Policy | Notion</a></u></strong></p><div class="content-conclusion"><div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-sm @sm:s-text-base @sm:s-leading-7 s-text-foreground"><strong class="s-font-semibold s-text-foreground">More About Us&nbsp;</strong></div> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-sm @sm:s-text-base @sm:s-leading-7 s-text-foreground"><span class="s-font-semibold s-text-foreground">Check out our website to learn about the&nbsp;<a href="https://www.wakam.com/en/culture/">11 cultural markers</a> that make <a href="https://www.wakam.com/">Wakam</a> truly special! If you're adventurous, impact-driven, and ready to shape the future of insurance, we'd love to meet you!</span></div> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-sm @sm:s-text-base @sm:s-leading-7 s-text-foreground">&nbsp;</div> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-sm @sm:s-text-base @sm:s-leading-7 s-text-foreground"><strong class="s-font-semibold s-text-foreground">💫 What Makes Us Unique:&nbsp;</strong></div> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-sm @sm:s-text-base @sm:s-leading-7 s-text-foreground"><span class="s-font-semibold s-text-foreground">• True remote work flexibility with our <a href="https://www.youtube.com/watch?v=uaoUxlqoLdI&amp;list=PL4uwek2XaNj6iB-qcgvhUi0SfLadIpYRP&amp;index=1">Wakam From Anywhere</a> (WFA) program - yes, we even have a teammate working from a sailboat!</span><strong class="s-font-semibold s-text-foreground"> ⛵ </strong></div> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-sm @sm:s-text-base @sm:s-leading-7 s-text-foreground"><span class="s-font-semibold s-text-foreground">• Flat hierarchical system promoting direct impact and autonomy</span><strong class="s-font-semibold s-text-foreground"> 🚀 </strong></div> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-sm @sm:s-text-base @sm:s-leading-7 s-text-foreground"><span class="s-font-semibold s-text-foreground">• Monthly Free.day: dedicated time for personal growth and skills development </span><strong class="s-font-semibold s-text-foreground">📚</strong></div> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-sm @sm:s-text-base @sm:s-leading-7 s-text-foreground"><strong class="s-font-semibold s-text-foreground"><span class="s-font-semibold s-text-foreground">• </span></strong>Lunch voucher with Swile card</div> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-sm @sm:s-text-base @sm:s-leading-7 s-text-foreground"><strong class="s-font-semibold s-text-foreground"><span class="s-font-semibold s-text-foreground">• </span></strong><span class="s-font-semibold s-text-foreground"><span class="s-font-semibold s-text-foreground">A meaningful company</span></span><span class="s-font-semibold s-text-foreground"><span class="s-font-semibold s-text-foreground">: we became a Mission-driven company in March 2021</span></span></div> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-sm @sm:s-text-base @sm:s-leading-7 s-text-foreground"><span class="s-font-semibold s-text-foreground"><span class="s-font-semibold s-text-foreground">• Work alongside passionate experts:&nbsp;&nbsp;who will share their knowledge and help you develop and grow in your career.&nbsp;</span></span></div> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-sm @sm:s-text-base @sm:s-leading-7 s-text-foreground">&nbsp;</div> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-sm @sm:s-text-base @sm:s-leading-7 s-text-foreground">At Wakam, our "Free to Impact" culture is built on four essential pillars that shape everything we do :</div> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-sm @sm:s-text-base @sm:s-leading-7 s-text-foreground">&nbsp;</div> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-sm @sm:s-text-base @sm:s-leading-7 s-text-foreground">🗣️ <strong class="s-font-semibold s-text-foreground">Communication &amp; Knowledge Management</strong></div> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-sm @sm:s-text-base @sm:s-leading-7 s-text-foreground">• Foster transparent collaboration across our flat organizational structure</div> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-sm @sm:s-text-base @sm:s-leading-7 s-text-foreground">• Share knowledge freely in our highly collaborative environment</div> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-sm @sm:s-text-base @sm:s-leading-7 s-text-foreground">• Contribute to our collective intelligence through open dialogue</div> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-sm @sm:s-text-base @sm:s-leading-7 s-text-foreground">&nbsp;</div> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-sm @sm:s-text-base @sm:s-leading-7 s-text-foreground">🔍 <strong class="s-font-semibold s-text-foreground">Curiosity</strong></div> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-sm @sm:s-text-base @sm:s-leading-7 s-text-foreground">• Embrace our monthly Free.day for learning and skills sponsorship</div> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-sm @sm:s-text-base @sm:s-leading-7 s-text-foreground">• Think big and challenge conventional insurance norms</div> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-sm @sm:s-text-base @sm:s-leading-7 s-text-foreground">• Stay eager to learn and explore new possibilities</div> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-sm @sm:s-text-base @sm:s-leading-7 s-text-foreground">&nbsp;</div> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-sm @sm:s-text-base @sm:s-leading-7 s-text-foreground">🔄 <strong class="s-font-semibold s-text-foreground">Continuous Improvement</strong></div> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-sm @sm:s-text-base @sm:s-leading-7 s-text-foreground">• Take initiative to transform the insurance industry</div> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-sm @sm:s-text-base @sm:s-leading-7 s-text-foreground">• Turn challenges into opportunities for innovation</div> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-sm @sm:s-text-base @sm:s-leading-7 s-text-foreground">• Constantly evolve our ways of working</div> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-sm @sm:s-text-base @sm:s-leading-7 s-text-foreground">&nbsp;</div> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-sm @sm:s-text-base @sm:s-leading-7 s-text-foreground">🎯 <strong class="s-font-semibold s-text-foreground">Outcome Oriented</strong></div> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-sm @sm:s-text-base @sm:s-leading-7 s-text-foreground">• Focus on impact rather than hierarchy</div> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-sm @sm:s-text-base @sm:s-leading-7 s-text-foreground">• Drive results through clear objectives and autonomy</div> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-sm @sm:s-text-base @sm:s-leading-7 s-text-foreground">• Transform bold ideas into concrete solutions</div> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-sm @sm:s-text-base @sm:s-leading-7 s-text-foreground">&nbsp;</div> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-sm @sm:s-text-base @sm:s-leading-7 s-text-foreground"><em><strong>At Wakam, we are committed to fostering an inclusive environment where diversity is celebrated. If you require any reasonable adjustments during the recruitment process, please feel free to reach out to your recruiter.</strong></em></div></div>