Senior Partnership Manager

Location: Canada or the USA, remotely.

Contract: B2B or Contract of Employment (via EOR)

Tidio is the customer service platform that aligns AI and people, so businesses can scale without losing trust or the human touch. Our goal is to help entrepreneurs grow by making customer service more efficient while keeping it helpful.
Working at Tidio means impacting thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining Tidio, you can grow, too!

A few facts about us:

• Our product is one of the world's leading AI customer service solutions, and our goal is to become no. 1

• We are among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024.

• We currently rate at 4.7/5 in both Shopify and G2.

• Our ML team was among the first in the world to launch an AI agent - (Lyro) for customer service! 🌍

• Every month, our widget is viewed by 350 million unique users, which is 4% of the global population.

• Currently, we hire over 150 fantastic people.

We’re hiring our first Partnership Manager focused on the US & Canada market to help grow Tidio’s partner channel — our third revenue channel alongside inbound and outbound sales. The role will focus on acquiring new partners, building relationships with agencies and technology partners, and developing Tidio’s presence across key industry events and conferences in North America.
This is a hands-on role for someone who enjoys building from scratch and wants to directly influence how partnerships grow in the region

As a Partnership Manager, you’ll:

• Build and grow a revenue-generating portfolio of agency, affiliate, and solution partners

• Source and generate new partnership opportunities via marketplaces, ecosystem listings (e.g., Zendesk, Shopify), outbound outreach, and conferences

• Represent Tidio at industry events

• Own partner onboarding and activation

• Build and deepen long-term partner relationships to drive retention and growth

• Track partner performance, referrals, and milestone bonuses

• Maintain CRM hygiene and provide regular reporting on partner pipeline and revenue contribution

• Coordinate with Finance to validate payouts and ensure accurate commission processing

Requirements

• 5+ years of experience in B2B SaaS partnerships,

• Experience with the Shopify ecosystem

• Strong outbound prospecting skills and experience sourcing new partners from scratch

• Ability to run commercial discovery calls and persuasive sales presentations

• Experience working against revenue targets and managing partner pipeline

• Previous experience in representing the company at industry events, conferences, or fairs

• Understanding of SaaS metrics (MRR, churn, LTV) and partner performance tracking

We would like to offer you:

• Remote work model with flexible hours

• Contract options: B2B or Contract of employment (via Deel)

• 26 days off guaranteed in a year

• Great development opportunities – company-supported courses and conferences

• Individual work tools—MacBook Pro, Dell screen, JBL headphones? You can tailor the equipment to your needs!

• Mental well-being program – individual therapy sessions and resources for employees

• Sport & wellness benefit or its financial equivalent.

• Free access to one of the most popular e-book/audiobook services

• Regular social events (company-wide offsites, team events)

• Budget for 1:1 English language classes;

Diversity Statement

One of Tidio’s core values is to play fair. Therefore, we treat all candidates equally. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. This means recruitment and selection of talent to Tidio is only based on individual merit and qualifications directly related to professional competence.

We now rate at 4.4/5

83% recommend us to a friend👇