Partnerships Operations Specialist

About Us

About the Role

Responsibilities

• Own the onboarding and execution workflows for partners to scale the team’s operational capacity.
• Coordinate onboarding processes for new partners, actively improving partner onboarding timelines and reducing operational bottlenecks across internal teams.
• Create and maintain robust operational infrastructure (playbooks, trackers, follow-up cadences, and launch checklists) for Partnerships processes.
• Lead cross-functional meetings and follow-ups to improve collaboration and alignment between Partnerships, Product, Compliance, Finance, Ops, and Marketing.
• Track launch readiness, identify operational blockers, and support successful launches, followed by rigorous post-launch operational performance monitoring for new partners and payment rails.
• Increase visibility into partner status, blockers, and launch readiness through clear and structured reporting for stakeholders.
• Actively help improve operational processes and internal tooling to drive efficiency.
•  Ensure seamless execution coverage and operational continuity during temporary team bandwidth gaps, including maternity leave support.

• 100% fluent in both English and Spanish is required, as you will interact with global cross-functional teams and regional partners.
• Proven track record in project coordination and operational execution, with the ability to manage multiple deliverables seamlessly.
• Strong ability to align and drive execution across diverse internal teams such as Product, Compliance, Finance, Operations, and Marketing.
• Exceptional organization and prioritization skills, with a laser-focused attention to detail to ensure zero slip-ups during partner launches.
• Ability to integrate AI tools and automation into daily operations to eliminate bottlenecks, build smarter playbooks, and optimize partner onboarding pipelines.
• High comfort level with ambiguity and a fast-paced environment. A true self-starter who exhibits extreme ownership and a bias for action.
• Elite written and verbal communication skills to build clear playbooks, trackers, and structured reporting.
• Prior exposure to Fintech, cross-border payments, or operational environments is highly valued.
• These are the applicable requisites, although equivalent competencies in any of the above will also be considered.

• Competitive salary
• Initial stock options grant
• Annual performance bonus
• Health, dental, and vision plans 
• Remote work environment, although we have offices in Miami and México City and would love to work in hybrid model if you are up to it.
• Continuous learning opportunities 
• Unlimited PTO
• Paid parental leave
• Empowering opportunities for growth in a dynamic entrepreneurial environment