Parts Product Support Specialist | Forklift & Material Handling Equipment 

Keep Businesses Running. Build a Career That Moves Industries Forward.

• Forklift sales & service
• Material handling equipment
• Warehouse solutions
• Fleet management
• Industrial automation
• Parts distribution
• Lithium-ion power solutions
• Warehouse optimization technology

• forklift parts
• heavy equipment parts
• industrial equipment
• automotive parts
• diesel service support
• construction equipment
• warehouse operations
• inventory control
• service coordination
• equipment dealerships

Why This Role Matters

• customer uptime
• service performance
• operational efficiency
• technician productivity
• fleet reliability
• client retention

What You’ll Do

Parts & Customer Support

• Process parts inquiries, orders, quotes, returns, and customer requests
• Assist technicians and customers with identifying correct replacement parts and equipment solutions
• Research availability, compatibility, pricing, and sourcing options
• Deliver responsive, professional customer support with urgency and accuracy
• Build long-term customer relationships through reliability and service excellence

Inventory & Warehouse Operations

• Maintain accurate inventory and stock levels
• Perform cycle counts, audits, and inventory reconciliations
• Receive, stock, pull, organize, and distribute parts inventory
• Support warehouse organization and inventory accuracy initiatives
• Assist with shipping, receiving, and logistics coordination

Operational & ERP Support

• Process purchase orders, invoices, vendor documentation, and shipping records
• Utilize ERP, inventory management, and dealership systems to track parts and inventory activity
• Coordinate with service managers, technicians, vendors, and operations teams
• Support aftermarket operations and equipment service workflow efficiency

Preferred Experience

• Material Handling
• Forklift
• Heavy Equipment
• Construction Equipment
• Agriculture Equipment
• Automotive Parts
• Diesel Equipment
• Industrial Equipment
• Warehouse Operations
• Equipment Rental
• Fleet Operations

Technical & Operational Experience

• Parts counter support
• Equipment dealership operations
• Inventory control
• Warehouse logistics
• Fleet parts management
• Shipping & receiving
• Vendor coordination
• ERP systems
• Inventory management systems (IMS)
• Microsoft Excel & Microsoft 365
• Purchase order processing
• Service coordination
• Hydraulic, electrical, and mechanical systems knowledge

What Makes You Stand Out

• Strong multitasking and organizational skills
• Sense of urgency and operational awareness
• Customer-first mindset
• Detail-oriented and process-driven
• Ability to thrive in fast-paced service environments
• Strong communication and problem-solving skills
• Self-motivated with a team-oriented attitude

What We’re Looking For

Qualifications

• High School Diploma or GED required
• 3–5 years of experience in parts support, service, or inventory operations within:
  • Material handling
  • Forklift
  • Heavy equipment
  • Agriculture
  • Automotive industries
• Strong understanding of mechanical, hydraulic, and electrical equipment systems preferred
• Experience with ERP, inventory management, or parts systems
• Strong communication, organization, and multitasking skills
• Customer-focused mindset with strong attention to detail
• Forklift experience is a plus

Why WMH?

• Industry-leading training
• Leadership development
• Career advancement opportunities
• Team collaboration
• Operational support
• Long-term stability
• Innovative technology and equipment solutions

Benefits Include

• Competitive compensation
• Medical, dental, and vision insurance
• 401(k) with profit sharing
• Paid holidays & PTO
• Career growth opportunities
• Ongoing professional development
• Cell phone allowance (role dependent)
• Stable, growing organization with strong leadership

Built for People Who Want More

• Wants a long-term career — not just another job
• Enjoys fast-paced operational environments
• Takes pride in helping customers and teams succeed
• Wants to grow with an expanding industry leader
• Thrives in service, support, logistics, and operational coordination

Ready to Build Something Bigger?