Part-Time Patient Advocate

<div class="content-intro"><p>Our healthcare system is the leading cause of personal bankruptcy in the U.S. Every year, over 50 million Americans suffer adverse financial consequences as a result of seeking care, from lower credit scores to garnished wages. The challenge is only getting worse, as high deductible health plans are the fastest growing plan design in the U.S.</p> <p>Cedar’s mission is to leverage data science, smart product design and personalization to make healthcare more affordable and accessible. Today, healthcare providers still engage with its consumers in a “one-size-fits-all” approach; and Cedar is excited to leverage consumer best practices to deliver a superior experience.</p></div><p><span style="font-size: 12pt;"><strong>The Role</strong></span></p> <p><span style="font-size: 12pt;">The Part-Time Patient Advocate position serves as the liaison between the patient and healthcare provider supporting our patients through the following channels: live chat, phone, and email communications. In addition, patient advocates act as account managers to holistically manage the medical billing process and anticipate potential billing issues. We believe that all patients deserve to have a pleasant and efficient healthcare billing experience.<br><br><em>This is a part-time role, expected to work approximately 20 hours per week - 10 AM - 3PM ET Monday -Thursday.&nbsp; We expect this engagement will last 3-5 months, with the opportunity to extend.&nbsp;</em></span></p> <p><span style="font-size: 12pt;"><strong>Responsibilities</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Manage on average 60-80 incoming and outgoing patient calls daily regarding medical bills</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Utilize the Cedar platform to handle all patient questions via inbound chats, phone calls and perform appropriate outbound call campaign</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Run and follow through on escalations to the healthcare provider</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Lead the payment posting process and follow up on defaulted payments</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Appropriately follow up with insurance and other third parties</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Meet assigned team and individual metrics related to satisfaction and collections performance</span></li> </ul> <p><span style="font-size: 12pt;"><strong>Qualifications</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">2-3 years of customer service experience via phone or call center</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">1-2 years of medical billing, insurance or related healthcare experience</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Ability to work part-time; approximately 20 hours weekly</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Experience navigating electronic medical record systems (preferably Athena (Centricity Business), eClinicalWorks, Medik, CareVoyant, Nextgen, and Epic)</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Proficiency in Google Suite</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Ability to toggle between multiple systems and efficient typing skills</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Excellent verbal and written communication skills</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Self motivated individual with exceptional attention to detail</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Ability to show empathy and passion for outstanding customer service</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Excellent problem solving and critical thinking skills</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Open to ambiguity and ever changing environment</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">We’re looking for someone willing to be flexible with their schedule from time to time</span></li> </ul> <p><span style="font-size: 12pt;"><strong><em>This is a fully remote position, and as a result will require access to a nice private space.&nbsp;</em></strong></span></p> <p><span style="font-size: 12pt;"><strong>Compensation Range:</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Hourly Rate Range in CA, NY, NJ, CT: $22.64</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Hourly Rate Range NOT in CA, NY, NJ, CT: $19.47</span></li> </ul> <p><span style="font-size: 12pt;">#LI-REMOTE</span></p><div class="content-conclusion"><p><strong>What do we offer to the ideal candidate?</strong></p> <ul> <li>A chance to improve the U.S. healthcare system at a high-growth company! Our leading healthcare financial platform is scaling rapidly, helping millions of patients per year</li> <li>Unless stated otherwise, most roles have flexibility to work from home or in the office, depending on what works best for you</li> <li>For exempt employees: Unlimited PTO for vacation, sick and mental health days–we encourage everyone to take at least 20 days of vacation per year to ensure dedicated time to spend with loved ones, explore, rest and recharge</li> <li>16 weeks paid parental leave with health benefits for all parents, plus flexible re-entry schedules for returning to work</li> <li>Diversity initiatives that encourage Cedarians to bring their whole selves to work, including three employee resource groups: be@cedar (for BIPOC-identifying Cedarians and their allies), Pridecones (for LGBTQIA+ Cedarians and their allies) and Cedar Women+ (for female-identifying Cedarians)&nbsp;</li> <li>Competitive pay, equity (for qualifying roles), and health benefits, including fertility &amp; adoption assistance, that start on the first of the month following your start date (or on your start date if your start date coincides with the first of the month)</li> <li>Cedar matches 100% of your 401(k) contributions, up to 3% of your annual compensation</li> <li>Access to hands-on mentorship, employee and management coaching, and a team discretionary budget for learning and development resources to help you grow both professionally and personally</li> </ul> <p><strong>About us&nbsp;</strong></p> <p>Cedar was co-founded by Florian Otto and Arel Lidow in 2016 after a negative medical billing experience inspired them to help improve our healthcare system. With a commitment to solving billing and patient experience issues, Cedar has become a leading healthcare technology company fueled by remarkable growth. "Over the past several years, we've raised more than $350 million in funding &amp; have the active support of Thrive and Andreessen Horowitz (a16z).</p> <p>As of November 2024, Cedar is engaging with 26 million patients annually and is on target to process $3.5 billion in patient payments annually. Cedar partners with more than 55 leading healthcare providers and payers including Highmark Inc., Allegheny Health Network, Novant Health, Allina Health and Providence.</p></div>