Patient Care Coordinator - Grants Pass

<div class="content-intro"><p><span style="font-size: 12pt;"><strong>The OnePeak Way</strong>&nbsp;| Grow Gracefully through changing lives rather than simply seeing patients.</span></p> <p><span style="font-size: 12pt;"><strong>Mission</strong>&nbsp;| To provide our patients with a unique wellness experience that redefines primary care through innovative, integrated health practices and services geared towards optimal health and well-being.</span></p> <p><span style="font-size: 12pt;"><strong>Vision</strong>&nbsp;| A healthcare system that believes in, accepts, and values all evidence-informed practices and identifies the relationships between health, mind, body, and spirit.</span></p> <p><span style="font-size: 12pt;"><strong>Our Company:&nbsp;</strong></span></p> <p><span style="font-size: 12pt;">At OnePeak Medical, we are a team of dedicated caregivers who are passionate about providing exceptional healthcare services. Our mission is to redefine primary care by offering innovative, integrated health solutions aimed at optimizing wellbeing. We seek individuals who share our commitment to innovation and growth and empower our frontline healthcare providers with the latest resources to excel in their roles.&nbsp;</span></p> <p>&nbsp;</p></div><div class=" row"> <div id="jobDesc-row" class="row formRowStandard "> <div class="formLine"> <p class="ignore-global-css"><span class="ignore-global-css"><strong class="ignore-global-css">Job Summary:</strong></span></p> <p class="ignore-global-css"><span class="ignore-global-css">As a&nbsp;<span class="ignore-global-css">Patient Care Coordinator</span>, you will be the initial point of contact for patients and visitors, whether in person or over the phone. Your role is pivotal in maintaining high patient satisfaction through the delivery of exceptional customer service.</span></p> <p class="ignore-global-css"><span class="ignore-global-css"><strong class="ignore-global-css">Duties and Responsibilities:</strong></span></p> <ul class="ignore-global-css"> <li class="ignore-global-css"><span class="ignore-global-css">Provide outstanding customer service, offering a warm and positive welcome to patients and visitors, both in person and via phone.</span></li> <li class="ignore-global-css"><span class="ignore-global-css">Ensure accurate listing of the Primary Care Provider (PCP) in the patient's chart.</span></li> <li class="ignore-global-css"><span class="ignore-global-css">Adhere to all OnePeak Medical policies and procedures as outlined in the Employee Handbook, including maintaining the confidentiality of restricted areas, key-less entry codes, and computer system passwords.</span></li> <li class="ignore-global-css"><span class="ignore-global-css">Manage a multi-line telephone system, routing calls, addressing general inquiries, and scheduling patient appointments.</span></li> <li class="ignore-global-css"><span class="ignore-global-css">Register patients and update their demographic and insurance information, as well as the patient portal.</span></li> <li class="ignore-global-css"><span class="ignore-global-css">Scrutinize schedules to guarantee accuracy in appointments and visit preparedness.</span></li> <li class="ignore-global-css"><span class="ignore-global-css">Always verify the accuracy of patient information during appointment scheduling, informing patients of any required documentation changes.</span></li> <li class="ignore-global-css"><span class="ignore-global-css">Confirm the correctness and update the method of payment (insurance or cash pay) at each appointment.</span></li> <li class="ignore-global-css"><span class="ignore-global-css">Collect payments when necessary, including copays, outstanding balances, or no-show fees, and document them in the EPM. If a patient cannot pay, document the reason.</span></li> <li class="ignore-global-css"><span class="ignore-global-css">Maintain the reception desk, waiting areas, and office files.</span></li> <li class="ignore-global-css"><span class="ignore-global-css">Utilize problem-solving and conflict-resolution skills when addressing patient complaints, directing them to appropriate leadership when necessary.</span></li> <li class="ignore-global-css"><span class="ignore-global-css">Attend department and clinical meetings as scheduled.</span></li> <li class="ignore-global-css"><span class="ignore-global-css">Complete end-of-day responsibilities.</span></li> <li class="ignore-global-css"><span class="ignore-global-css">Fulfill any additional responsibilities as required to support OnePeak Medical</span></li> </ul> <p><span class="ignore-global-css"><strong>Skills and Qualifications:</strong></span></p> </div> </div> </div> <div class=" row"> <div id="jobQualifications-row" class="row formRowStandard "> <div class="formLine"> <ul class="ignore-global-css"> <li class="ignore-global-css"><span class="ignore-global-css">Demonstrate OnePeak values (Teamwork, Informed, Respect, Balance, Excellence).</span></li> <li class="ignore-global-css"><span class="ignore-global-css">Hold oneself accountable for achieving measurable, high-quality, timely, and cost-effective results.</span></li> <li class="ignore-global-css"><span class="ignore-global-css">Exhibit excellent customer service and teamwork skills, fostering a welcoming and positive atmosphere.</span></li> <li class="ignore-global-css"><span class="ignore-global-css">Effectively communicate with patients, staff, and providers.</span></li> <li class="ignore-global-css"><span class="ignore-global-css">Display confidence and skill knowledge.</span></li> <li class="ignore-global-css"><span class="ignore-global-css">Uphold company core values and treat others with respect.</span></li> <li class="ignore-global-css"><span class="ignore-global-css">Possess good judgment, making timely and sound decisions.</span></li> <li class="ignore-global-css"><span class="ignore-global-css">Embrace an attitude of continuous improvement.</span></li> <li class="ignore-global-css"><span class="ignore-global-css">Demonstrate strong interpersonal skills and professionalism.</span></li> <li class="ignore-global-css"><span class="ignore-global-css">Excel in listening, with a willingness to accept constructive feedback.</span></li> <li class="ignore-global-css"><span class="ignore-global-css">Maintain strict adherence to patient confidentiality standards as outlined by HIPAA.</span></li> <li class="ignore-global-css"><span class="ignore-global-css">Manage time effectively, with the ability to multitask, prioritize, and organize workloads.</span></li> <li class="ignore-global-css"><span class="ignore-global-css">Thrive in a fast-paced environment.</span></li> <li class="ignore-global-css"><span class="ignore-global-css">Be flexible and able to meet business needs, potentially involving travel to other clinics.</span></li> <li class="ignore-global-css"><span class="ignore-global-css">If required, possess a valid driver's license, and maintain a personal vehicle in compliance with state laws and insurance requirements.</span></li> </ul> <p class="ignore-global-css"><span class="ignore-global-css"><strong class="ignore-global-css">Education and Experience:</strong></span></p> <ul class="ignore-global-css"> <li class="ignore-global-css"><span class="ignore-global-css">High school diploma or equivalent – r<strong class="ignore-global-css"><em class="ignore-global-css">equired</em></strong></span></li> <li class="ignore-global-css"><span class="ignore-global-css">6 months of customer service experience – r<strong class="ignore-global-css"><em class="ignore-global-css">equired</em></strong></span></li> <li class="ignore-global-css"><span class="ignore-global-css">6 months of front desk reception or scheduling experience in a medical office&nbsp; – s<strong class="ignore-global-css"><em class="ignore-global-css">trongly preferred</em></strong></span></li> <li class="ignore-global-css"><span class="ignore-global-css">Prior PM/EHR experience –&nbsp; s<strong class="ignore-global-css"><em class="ignore-global-css">trongly preferred</em></strong></span></li> <li class="ignore-global-css"><span class="ignore-global-css">Proficiency in Microsoft Office Suite –&nbsp; s<strong class="ignore-global-css"><em class="ignore-global-css">trongly preferred</em></strong></span></li> <li class="ignore-global-css"><span class="ignore-global-css">Computer/Tech Savvy –&nbsp; s<strong class="ignore-global-css"><em class="ignore-global-css">trongly preferred</em></strong></span></li> <li class="ignore-global-css"><span class="ignore-global-css">Knowledge and experience with medical billing and insurance payors, including Medicare, Medicaid, Private Insurance, and Managed Care Programs &nbsp;–&nbsp; s<strong class="ignore-global-css"><em class="ignore-global-css">trongly preferred</em></strong></span></li> </ul> <p class="ignore-global-css"><strong class="ignore-global-css"><span class="ignore-global-css">Physical Requirements:&nbsp;</span></strong></p> <ul class="ignore-global-css"> <li class="ignore-global-css"><span class="ignore-global-css">Move supplies up to 25 lbs&nbsp;</span></li> <li class="ignore-global-css"><span class="ignore-global-css">Lift equipment up to 25 lbs&nbsp;</span></li> <li class="ignore-global-css"><span class="ignore-global-css">Standing and walking 50% of time&nbsp;</span></li> <li class="ignore-global-css"><span class="ignore-global-css">Typing and sitting 50% of time&nbsp;</span></li> </ul> </div> </div> </div><div class="content-pay-transparency"><div class="pay-input"><div class="title">Salary Range for this Role </div><div class="pay-range"><span>$18.54</span><span class="divider">&mdash;</span><span>$21.82 USD</span></div></div></div><div class="content-conclusion"><p><span style="font-size: 12pt;"><strong>Benefits:</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Medical, Dental, Vision, and Life Insurance</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">401(k) Retirement Plan with Company Match</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Voluntary LTD, FSA, Accident, Critical Illness</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Paid Time Off and Paid Holidays</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Employee and Family Discounts</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Paid Parental Leave</span></li> </ul> <p>&nbsp;</p></div>