Patient Concierge

• Put Patients First
• Empower Entrepreneurial Provider and Care Teams
• Operate with Integrity & Excellence
• Be Innovative
• Work As One Team

What You'll Do

• Greet people entering the office, answering questions, providing directions and instructions on the check-in procedure
• Manage a multiple-line phone system by addressing caller concerns, routing callers to the appropriate extensions, and leaving messages for the healthcare providers
• Provide basic and accurate information in-person and via telephone/email
• Maintain the reception area, keeping it clean and free of clutter
• Handle filing and data entry as requested
• Maintain office security by following safety procedures and controlling access via the reception desk
• Must be detail oriented and possess strong organizational skills in a fast-paced environment
• Good verbal and written communication skills
• Be able to prioritize workload while remaining flexible
• May be required to work overtime to meet tight deadlines
• Highly motivated and able to work with multiple teams simultaneously
• Take telephone messages and provide feedback and answers to patient/physician/pharmacy calls
• Perform other clerical duties such as filing, photocopying, transcribing and faxing
• Other duties as required

Qualifications

• At least 1 year of work experience at the Front Desk of an outpatient primary care or specialty clinic

• At least 2 years of work experience at the Front Desk of an outpatient primary care or specialty clinic
• Bilingual in Spanish/English

Environmental Job Requirements and Working Conditions

• Our organization follows an in-person work structure where the expectation is to work onsite on a daily basis. The home site for this position is 7855 Blue Diamond Rd, Suite 102, Las Vegas, NV 89178.
• The total pay range for this role is: $18 - $22 per hour. This salary range represents our national target range for this role.