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<p><span style="font-size: 12pt; color: rgb(230, 126, 35);"><strong>Clariness is looking for a Patient Service and Success Manager (f/m/d) </strong></span><strong style="color: rgb(230, 126, 35); font-size: 12pt;">based in Shanghai.</strong></p>
<p><span style="font-size: 12pt; color: rgb(230, 126, 35);"><strong>- Full-time; limited -</strong></span></p>
<p><span style="color: rgb(230, 126, 35); font-size: 12pt;"><strong><span data-contrast="none">About us:</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":160}"> </span></span></p>
<p><span data-contrast="auto">Clariness helps patients access clinical trials faster through our ClinLife® platform, active in 50+ countries. In this role, you’ll turn expertise into real-world impact, connecting patients with studies and accelerating medical breakthroughs. </span><span data-contrast="auto">Make your next role matter - help more patients join life-changing studies.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":160}"> </span></p>
<p><strong><br><span style="font-size: 12pt; color: rgb(230, 126, 35);">As a Patient Service and Success Manager (f/m/d) , you would be responsible for:</span></strong></p>
<ul>
<li>Contacting patients via the Patient Contact Center in ClinLife at the call time specified by the patients.</li>
<li>Following the Patient Contact flow journey, to ensure we successfully reach the patient.</li>
<li>Conducting the offline phone screener as per the script provided and recording the patient answers.</li>
<li>Driving patient satisfaction - Understand the screener flow and passing logic when screening patients, so that any errors or mistakes can be identified and communicated to the Clariness team.</li>
<li>Working as Partners with the site team to ensure we refer as many qualified patients as possible.<br><br></li>
</ul>
<p><span style="color: rgb(230, 126, 35); font-size: 12pt;"><strong>We would like you to have: </strong></span></p>
<ul>
<li>Minimum 1 year in customer service, patient coordination, clinical research support, or a similar role.</li>
<li>Associate degree or above.</li>
<li>Fluency in Mandarin Chinese (spoken and written).</li>
<li>Strong attention to detail and ability to follow structured processes and scripts.</li>
<li>Familiarity with Microsoft Office and Outlook.</li>
<li>Customer-centric mindset with empathy, patience, and a professional phone manner.</li>
<li>GCP certificate preferred.</li>
<li>Teamwork, Communication, Effectiveness & Focus, Initiative, Eager to Succeed, and Analytical mindset.</li>
<li>Ability to maintain confidentiality when handling personal information.<br><br></li>
</ul>
<p><span style="font-size: 12pt; color: rgb(230, 126, 35);"><strong>You may ask now, why should I work for you? Let us give you a few reasons – <span data-teams="true">and you'll learn more during the process.</span></strong></span></p>
<ul>
<li>A varied and exciting job with a lot of personal responsibility in an international company, where you can develop and expand your skills.</li>
<li>Professional and personal development opportunities - incl. personal development budget.</li>
<li>Flexible working hours and mobile working.</li>
<li>Regular team events and open feedback culture.</li>
<li>A versatile field of activity and challenging projects.</li>
<li>A supportive and open company culture, providing the opportunity to collaborate with a diverse and professional team.</li>
<li>Impact healthcare by accelerating medical innovation through improved access to clinical trials, potentially bringing needed treatments to patients faster.</li>
</ul>
<p> </p>
<p><strong><span style="color: rgb(230, 126, 35); font-size: 12pt;"><span data-contrast="none">How to apply & what to expect:</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></span></strong></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Apply via link (CV only; no cover letter required).</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Introductory call (30 min) → Technical interview → Senior Leadership Interview → Decision.</li>
<li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">We aim to move promptly and keep you updated at every step.<span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":240}"> </span></li>
</ul>
<p> </p>
<p><span class="TextRun SCXW169238394 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun CommentStart CommentHighlightPipeClickedV2 CommentHighlightClicked SCXW169238394 BCX8">At </span><span class="NormalTextRun CommentHighlightClicked SCXW169238394 BCX8">Clariness</span><span class="NormalTextRun CommentHighlightClicked SCXW169238394 BCX8">, we are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, religion, gender, sexual orientation, national origin, </span><span class="NormalTextRun CommentHighlightClicked SCXW169238394 BCX8">disability</span><span class="NormalTextRun CommentHighlightClicked SCXW169238394 BCX8"> or age.</span></span><span class="EOP CommentHighlightPipeClickedV2 SCXW169238394 BCX8" data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":240}"> <br><br></span>For more information, feel free to reach out to <a href="mailto:recruiting@clariness.com">recruiting@clariness.com</a>. <br><br></p><div class="content-conclusion"><p><strong>Have we sparked your interest?</strong></p>
<p>Would you like to become part of our dynamic, curious, and international culture with plenty of room for your ideas and creativity in an inspiring atmosphere? If so, we look forward to receiving your application with details of your desired salary and possible starting date, preferably via our application portal.<br><br></p>
<p>Clariness GmbH will treat the above information strictly confidential and will especially observe the applicable provisions of the applicable data protection laws. Further information about the use of the applicant data, you will find in the data protection declaration online at <a href="https://www.clariness.com/privacy-policy/">https://www.clariness.com/privacy-policy/</a></p></div>
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