Patient service associate

About the company:
We are a renowned healthcare institution located in Singapore, known for its commitment to providing high-quality medical care and services.
Job responsibilities:
- Assist patients with registration and appointment scheduling.
- Provide information and guidance to patients regarding hospital services and procedures.
- Handle patient inquiries and resolve issues in a timely and professional manner.
- Coordinate with medical staff to ensure smooth patient flow and service delivery.
- Maintain accurate patient records and update information as necessary.
- Support billing and payment processes, including handling insurance claims.
- Ensure compliance with hospital policies and procedures in all patient interactions.

Job requirements:
- High school diploma or equivalent; additional certification in healthcare administration is a plus.
- Previous experience in a healthcare or customer service role preferred.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Proficiency in using computer systems and software for patient management.
- Attention to detail and strong organizational skills.
- Ability to maintain confidentiality and handle sensitive information.