Patient Service Representative

<div class="content-intro"><p></p> <p data-start="444" data-end="554">Empowering communities through accessible, inclusive, and compassionate care, this is the work we do every day.</p> <p data-start="556" data-end="819">At <span class="hover:entity-accent entity-underline inline cursor-pointer align-baseline"><span class="whitespace-normal">Jane Pauley Community Health Center</span></span>, every role is connected to something bigger. As a Federally Qualified Health Center (FQHC), we deliver integrated, whole-person care to individuals and families across Indiana, regardless of income or insurance status.</p> <p data-start="821" data-end="1112">Our teams work at the intersection of clinical excellence and community impact, supporting underserved populations while building a culture rooted in collaboration, respect, and growth. Here, you are not just joining a workplace, you are becoming part of a mission that truly matters.</p></div><p>&nbsp;</p> <p>We are currently seeking a Patient Service Representative (PSR) to join our team. This role is ideal for someone who thrives in a patient-facing environment, enjoys variety, and is passionate about supporting community health.</p> <p><strong>Job Summary</strong></p> <p>As a Patient Service Representative, you will serve as the first point of contact for patients both in person and over the phone. You’ll play a vital role in scheduling, registration, insurance verification, and ensuring a warm and welcoming experience. This position provides coverage across the JPCHC network, requiring reliable transportation and flexibility to support practice sites.</p> <p><strong>Job Responsibilities (include but are not limited to):</strong></p> <ul> <li>Greet and assist patients and families in a professional and friendly manner</li> <li>Schedule patient appointments and manage inbound calls (answered by third ring)</li> <li>Collect and verify patient demographics and insurance information in the Electronic Health Record (EHR)</li> <li>Determine patient eligibility for financial assistance programs and obtain required documentation</li> <li>Collect patient co-payments and follow JPCHC’s money handling procedures</li> <li>Assist with medical record requests, correspondence, and message response within one business day</li> <li>Maintain cleanliness and organization of the patient waiting area</li> <li>Provide coverage across JPCHC locations during staffing shortages</li> <li>Participate in departmental and organizational meetings</li> <li>Perform other duties as assigned</li> </ul> <p><strong>Required Skills and Qualifications:</strong></p> <ul> <li>High School Diploma or equivalent (GED) preferred</li> <li>Knowledge of medical office practices required</li> <li>Strong written and verbal communication skills</li> <li>At least two (2) years of experience in an ambulatory healthcare setting preferred</li> <li>Excellent customer service and interpersonal skills</li> <li>Ability to adapt quickly and travel between practice sites as needed</li> <li>Basic computer literacy and accuracy in data entry</li> </ul> <p>&nbsp;</p><div class="content-conclusion"><p></p> <h3 data-section-id="13mgcl8" data-start="1127" data-end="1166"><span>Why You’ll Love Working Here</span></h3> <ul data-start="1167" data-end="1573"> <li data-section-id="i1w06o" data-start="1167" data-end="1254"><strong data-start="1169" data-end="1192">Purpose-driven work</strong> that directly impacts access to care across our communities</li> <li data-section-id="1jqt2wb" data-start="1255" data-end="1352"><strong data-start="1257" data-end="1284">Robust benefits package</strong> (medical, dental, vision) designed to support you and your family</li> <li data-section-id="1skfenu" data-start="1353" data-end="1442"><strong data-start="1355" data-end="1371">Generous PTO</strong> because we believe caring for others starts with caring for yourself</li> <li data-section-id="1dmlkoe" data-start="1443" data-end="1518"><strong data-start="1445" data-end="1482">401(k) with employer contribution</strong> to help you plan for what’s ahead</li> <li data-section-id="1sgw1tl" data-start="1519" data-end="1573"><strong data-start="1521" data-end="1553">Life and disability coverage</strong> for peace of mind</li> </ul> <p data-start="1575" data-end="1700">Here, you are not just filling a role—you are helping shape healthier communities and advancing equitable care every day!</p> <p></p></div>