Patient Service Representative

<div class="content-intro"><p></p> <p data-start="444" data-end="554">Empowering communities through accessible, inclusive, and compassionate care, this is the work we do every day.</p> <p data-start="556" data-end="819">At <span class="hover:entity-accent entity-underline inline cursor-pointer align-baseline"><span class="whitespace-normal">Jane Pauley Community Health Center</span></span>, every role is connected to something bigger. As a Federally Qualified Health Center (FQHC), we deliver integrated, whole-person care to individuals and families across Indiana, regardless of income or insurance status.</p> <p data-start="821" data-end="1112">Our teams work at the intersection of clinical excellence and community impact, supporting underserved populations while building a culture rooted in collaboration, respect, and growth. Here, you are not just joining a workplace, you are becoming part of a mission that truly matters.</p></div><p>The Patient Service Representative (PSR) serves as the main point of contact for patients both in person and on the phone. The PSR communicates with patients in a warm friendly manner to obtain information needed for scheduling and registering patients. The PSR ensures that all demographics and insurance information is collected and correctly entered into Electronic Health Record (EHR).&nbsp; This role will support Warren Township school-based providers remotely. <br><strong>&nbsp;</strong></p> <p><strong>Essential Duties and Responsibilities</strong> include the following. Other duties may be assigned.</p> <ul> <li>Demonstrates exceptional customer service and communicates effectively with patients and patients’ families.</li> <li>Schedules patient appointments.</li> <li>Interacts with patients in a friendly respectful manner.</li> <li>Determines information needed for patient registration and provides appropriate documentation.</li> <li>Determines and verifies insurance status and/or patient’s eligibility for financial assistance programs and collects appropriate documentation from patients and patients’ family.</li> <li>Collects patient co-payments and practices proper money handling as defined by JPCHC standards.</li> <li>Answers telephone calls by third ring and text messages within one hour.</li> <li>Transfer calls appropriately.</li> <li>Assists with medical record requests.</li> <li>Prepares and mails patient correspondence as directed.</li> <li>Responds to messages left within one business day.</li> <li>Responsible for neatness and appearance of the patient waiting area.</li> <li>Participates in all departmental and organizational meetings.</li> <li>All other duties as assigned.</li> </ul> <p><strong>Qualifications</strong> To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<strong>&nbsp;</strong></p> <p><strong>Education and/or Experience</strong></p> <ul> <li>Knowledge of medical office practices</li> <li>Excellent written and oral communication</li> <li>Two years of experience in an ambulatory healthcare setting <em> </em></li> <li>High school diploma or GED</li> </ul> <p><strong>Computer Skills</strong></p> <p>To perform this job successfully, an individual should have proficient computer skills, including Microsoft Office (specifically Word and Excel), Electronic Medical and Health records, and other applications.</p><div class="content-conclusion"><p></p> <h3 data-section-id="13mgcl8" data-start="1127" data-end="1166"><span>Why You’ll Love Working Here</span></h3> <ul data-start="1167" data-end="1573"> <li data-section-id="i1w06o" data-start="1167" data-end="1254"><strong data-start="1169" data-end="1192">Purpose-driven work</strong> that directly impacts access to care across our communities</li> <li data-section-id="1jqt2wb" data-start="1255" data-end="1352"><strong data-start="1257" data-end="1284">Robust benefits package</strong> (medical, dental, vision) designed to support you and your family</li> <li data-section-id="1skfenu" data-start="1353" data-end="1442"><strong data-start="1355" data-end="1371">Generous PTO</strong> because we believe caring for others starts with caring for yourself</li> <li data-section-id="1dmlkoe" data-start="1443" data-end="1518"><strong data-start="1445" data-end="1482">401(k) with employer contribution</strong> to help you plan for what’s ahead</li> <li data-section-id="1sgw1tl" data-start="1519" data-end="1573"><strong data-start="1521" data-end="1553">Life and disability coverage</strong> for peace of mind</li> </ul> <p data-start="1575" data-end="1700">Here, you are not just filling a role—you are helping shape healthier communities and advancing equitable care every day!</p> <p></p></div>