Patient Services Coordinator, Hospice - Full Time

<p>&nbsp;</p> <p style="margin: 0in; font-family: 'Times New Roman'; font-size: 12.0pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;"><strong>Patient Services Coordinator – Hospice</strong></span></p> <p style="margin: 0in; font-family: 'Times New Roman'; font-size: 12.0pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;"><em>VitalCaring – Where Your Coordination Creates Compassionate Care</em></span></p> <p style="margin: 0in; font-family: 'Times New Roman'; font-size: 12.0pt;">&nbsp;</p> <p style="margin: 0in; font-family: 'Times New Roman'; font-size: 12.0pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">At VitalCaring, we don’t just deliver care - we create meaningful connections that bring comfort, dignity, and support during life’s most important moments. As a <strong>Patient Services Coordinator (PSC) </strong>in Hospice, you play a critical role behind the scenes - ensuring patients and families receive timely, coordinated care when it matters most.</span></p> <p style="margin: 0in; font-family: 'Times New Roman'; font-size: 12.0pt;">&nbsp;</p> <p style="margin: 0in; font-family: 'Times New Roman'; font-size: 12.0pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">This is a role for someone who thrives in organization, communication, and fast-paced environments - someone who can connect clinicians, patients, and schedules seamlessly to support exceptional end-of-life care.</span></p> <p style="margin: 0in; font-family: 'Times New Roman'; font-size: 12.0pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">If you’re detail-oriented, compassionate, and driven by purpose, this is where you belong.</span></p> <p style="margin: 0in; font-family: 'Times New Roman'; font-size: 12.0pt;">&nbsp;</p> <p style="margin: 0in; font-family: 'Times New Roman'; font-size: 12.0pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;"><strong>Why Join VitalCaring?</strong></span></p> <ul style="margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;"><strong>Be the heart of coordination</strong> – Ensure patients receive the right care at the right time through seamless scheduling and communication </span></li> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;"><strong>Make a meaningful impact</strong> – Your work directly supports patients and families during critical moments </span></li> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;"><strong>Team-driven environment</strong> – Partner closely with clinicians, leadership, and support teams </span></li> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;"><strong>Stability with purpose</strong> – Full-time role with consistent schedule and supportive leadership </span></li> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;"><strong>Growth-focused culture</strong> – Be part of a team that invests in your development and success </span></li> </ul> <p style="margin: 0in; font-family: 'Times New Roman'; font-size: 12.0pt;">&nbsp;</p> <p style="margin: 0in; font-family: 'Times New Roman'; font-size: 12.0pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;"><strong>What You’ll Do</strong></span></p> <p style="margin: 0in; font-family: 'Times New Roman'; font-size: 12.0pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;"><em><strong>Coordinate care delivery and support hospice operations through strong scheduling and communication:</strong></em></span></p> <ul style="margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Schedule and coordinate patient visits across hospice clinicians to ensure timely, efficient care </span></li> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Collaborate with nurses, social workers, chaplains, and leadership to support daily care coordination </span></li> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Monitor schedules and follow up on missed, incomplete, or delayed visits </span></li> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Utilize EMR and reporting tools to track productivity, coverage, and scheduling optimization </span></li> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Partner with field teams and leadership to reduce missed visits and improve patient experience </span></li> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Communicate effectively with patients, families, clinicians, and referral partners </span></li> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Respond to changing patient needs and scheduling challenges with urgency and problem-solving </span></li> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Maintain accurate documentation and workflow completion within the EMR system </span></li> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Support quality initiatives, including participation in QAPI programs </span></li> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Promote a culture of compassion and professionalism in every interaction </span></li> </ul> <p style="margin: 0in; font-family: 'Times New Roman'; font-size: 12.0pt;">&nbsp;</p> <p style="margin: 0in; font-family: 'Times New Roman'; font-size: 12.0pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;"><strong>What We’re Looking For</strong></span></p> <p style="margin: 0in; font-family: 'Times New Roman'; font-size: 12.0pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;"><em><strong>We’re seeking individuals who thrive in a fast-paced, team-oriented healthcare environment:</strong></em></span></p> <ul style="margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">High school diploma or equivalent required </span></li> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">1+ year of administrative, scheduling, or office experience (healthcare or hospice preferred) </span></li> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Strong organizational and multitasking skills </span></li> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Experience working with electronic medical records (EMR) or scheduling systems preferred </span></li> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Excellent communication and interpersonal skills </span></li> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Ability to prioritize, adapt, and problem-solve in real time </span></li> </ul> <p style="margin: 0in; font-family: 'Times New Roman'; font-size: 12.0pt;">&nbsp;</p> <p style="margin: 0in; font-family: 'Times New Roman'; font-size: 12.0pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;"><strong>What Sets You Apart</strong></span></p> <ul style="margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Experience coordinating schedules in a healthcare or service-based environment </span></li> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Strong sense of urgency and accountability - takes ownership and follows through&nbsp;</span></li> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Ability to manage multiple priorities without losing attention to detail </span></li> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Calm, professional approach in high-pressure or emotionally sensitive situations </span></li> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">A natural balance of compassion, organization, and proactive communication </span></li> </ul> <p style="margin: 0in; font-family: 'Times New Roman'; font-size: 12.0pt;">&nbsp;</p> <p style="margin: 0in; font-family: 'Times New Roman'; font-size: 12.0pt;">&nbsp;</p> <p>&nbsp;</p> <p style="margin: 0in; font-family: 'Times New Roman'; font-size: 11.0pt;"><span style="font-weight: bold; font-family: 'times new roman', times, serif; font-size: 12pt;">Benefits</span></p> <p style="margin: 0in; font-family: 'Times New Roman'; font-size: 11.0pt;"><span style="font-weight: bold; font-family: 'times new roman', times, serif; font-size: 12pt;">Health &amp; Wellness</span></p> <p style="margin: 0in; font-family: 'Times New Roman'; font-size: 11.0pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Medical, Dental, and Vision coverage</span></p> <p style="margin: 0in; font-family: 'Times New Roman'; font-size: 11.0pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Pharmacy benefits</span></p> <p style="margin: 0in; font-family: 'Times New Roman'; font-size: 11.0pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Virtual care and mental health support</span></p> <p style="margin: 0in; font-family: 'Times New Roman'; font-size: 11.0pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Flexible Spending Accounts (FSA) and Health Savings Account (HSA)</span></p> <p style="margin: 0in; font-family: 'Times New Roman'; font-size: 11.0pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Supplemental health and life insurance</span></p> <p style="margin: 0in; font-family: 'Times New Roman'; font-size: 11.0pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">&nbsp;</span></p> <p style="margin: 0in; font-family: 'Times New Roman'; font-size: 11.0pt;"><span style="font-weight: bold; font-family: 'times new roman', times, serif; font-size: 12pt;">Financial &amp; Protection</span></p> <p style="margin: 0in; font-family: 'Times New Roman'; font-size: 11.0pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">401(k) with company match</span></p> <p style="margin: 0in; font-family: 'Times New Roman'; font-size: 11.0pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Employee referral program</span></p> <p style="margin: 0in; font-family: 'Times New Roman'; font-size: 11.0pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Prepaid legal services</span></p> <p style="margin: 0in; font-family: 'Times New Roman'; font-size: 11.0pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Identity theft protection</span></p> <p style="margin: 0in; font-family: 'Times New Roman'; font-size: 11.0pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">&nbsp;</span></p> <p style="margin: 0in; font-family: 'Times New Roman'; font-size: 11.0pt;"><span style="font-weight: bold; font-family: 'times new roman', times, serif; font-size: 12pt;">Work-Life Balance &amp; Perks</span></p> <p style="margin: 0in; font-family: 'Times New Roman'; font-size: 11.0pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Generous paid time off</span></p> <p style="margin: 0in; font-family: 'Times New Roman'; font-size: 11.0pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Pet insurance</span></p> <p style="margin: 0in; font-family: 'Times New Roman'; font-size: 11.0pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Tuition and continuing education reimbursement </span></p> <p>&nbsp;</p> <p style="margin: 0in; font-family: 'Times New Roman'; font-size: 12.0pt;">&nbsp;</p> <p style="margin: 0in; font-family: 'Times New Roman'; font-size: 12.0pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">At VitalCaring, our values - <em>trustworthy, capable, compassionate, proactive, and called</em> - guide how we care for our patients and support each other every day.</span></p> <p style="margin: 0in; font-family: 'Times New Roman'; font-size: 12.0pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Apply today and be part of a team that brings comfort, coordination, and compassion when it matters most.</span></p> <p style="margin: 0in; font-family: 'Times New Roman'; font-size: 12.0pt;">&nbsp;</p> <p style="margin: 0in; font-family: 'Times New Roman'; font-size: 12.0pt;">&nbsp;</p> <p style="margin: 0in; font-family: 'Times New Roman'; font-size: 11.0pt;"><span style="font-style: italic; font-family: 'times new roman', times, serif; font-size: 12pt;">All employment decisions are made without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic. Candidates are evaluated based on job-related qualifications, skills, and business needs.</span></p> <p style="margin: 0in; font-family: 'Times New Roman'; font-size: 12.0pt;">&nbsp;</p> <p>&nbsp;</p>