Pay Customer Success Manager, MM/Ent

<div class="content-intro"><h2><strong>About Remote</strong></h2> <div><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote.<br><br><span class="discussion-id-2f7cb4da-dab4-8068-a80f-001c50b2d808 suggestion-update notion-enable-hover" data-token-index="0">With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role.</span><br><br>We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.</span></div> <div>&nbsp;</div> <div><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work!</span></div></div><h2><strong>What this job can offer you</strong></h2> <ul> <li> <p>This is an exciting time to join Remote and make a personal difference in the global employment space as a <strong>Pay Customer Success Manager</strong>, as part of our Customer Experience team.</p> <p>Independent owner of day-to-day outcomes across a portfolio spanning Payroll + EOR + adjacent products. Runs the standard post-sales motion - proactive engagement, adoption, and structured risk management.</p> </li> </ul> <h2><strong>What you bring</strong></h2> <ul> <li>CS/AM experience in Payroll and/or HR Tech in complex B2B SaaS</li> <li>Strong stakeholder management and crisp written communication</li> <li>Ability to diagnose risk early and run structured mitigation</li> <li>Comfortable coordinating across multiple teams and products</li> <li>Uses AI as a human-in-the-loop assistant for prep, synthesis, and drafting - validates against source-of-truth docs before sending any comms.</li> <li>Writes and speaks fluent English.</li> </ul> <h2><strong>Key Responsibilities&nbsp;</strong></h2> <ul> <li><strong>Accountability &amp; autonomy</strong> - own book outcomes end-to-end inside guardrails - run renewal-risk plans when signals surface</li> <li><strong>Communication &amp; collaboration</strong> - proactive updates - consistent agendas and follow-ups - align cross-functional DRIs early</li> <li><strong>Customer outcomes</strong> - protect retention - drive adoption - meet engagement/QBR expectations</li> <li><strong>Commercial impact</strong> - identify and progress opportunities with Sales - document consistently in SFDC + Vitally</li> <li><strong>Complexity &amp; problem solving</strong> - translate ambiguity into a plan - reduce rework through disciplined detail</li> <li><strong>Operational excellence</strong> - Vitally hygiene as system of record - clean handovers</li> <li><strong>AI fluency</strong> - uses AI to draft customer comms, summarize meetings/case context, and structure risk summaries; verifies facts and commitments; ships customer-ready outputs without added rework</li> <li><strong>Multi-product coordination</strong> - manage dependencies at a high level so customers feel complexity is handled</li> <li><strong>Team impact</strong> - visible contribution via customer-facing projects and informal mentoring</li> </ul> <h2><strong>Practicals</strong></h2> <ul> <li><strong>You'll report to:</strong> <span class="notion-enable-hover" data-token-index="0">Senior Manager, Pay &amp; HCM Customer Success</span></li> <li><strong>Team:</strong> Sales - Customer Success</li> <li><strong>Location</strong>: For this position we welcome everyone to apply, but we will prioritize applications from EMEA.</li> <li><strong>Start date:</strong> As soon as possible</li> </ul> <h2><strong>Application process</strong></h2> <ol> <li>Exercise stage</li> <li>Interview with recruiter</li> <li>Interview with future manager</li> <li>Interview with team members (no managers present)</li> <li>Bar Raiser Interview</li> <li><a href="https://www.notion.so/Veremark-Remote-96e108c037b8423cbd4c3f07a1f9b38b">Prior employment verification check</a>&nbsp;</li> </ol><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>Remote's <a href="https://www.notion.so/remotecom/people-Total-Rewards-1945bce8d3924ece9421ba8630f57b0c">Total Rewards philosophy</a> is to ensure fair, unbiased compensation and fair <span class="link-annotation-unknown-block-id-1691622878">equity</span><span class="discussion-level-1 discussion-id-f2a82bc4-09e4-4a71-ad93-755b1d26a690 notion-enable-hover" data-token-index="3"> pay </span>along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.</p> <p>At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce.&nbsp; We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.<br><br>Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.<br><br><em data-stringify-type="italic">At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards &amp; People Enablement team on a case by case basis.</em></p></div><div class="title">The annual salary range for this full-time position is</div><div class="pay-range"><span>€32.200</span><span class="divider">&mdash;</span><span>€72.400 EUR</span></div></div></div><div class="content-conclusion"><h2><strong>Benefits</strong></h2> <div class="p-rich_text_section"> <div class="p-rich_text_section"> <div class="p-rich_text_section"> <div class="p-rich_text_section"><span style="font-size: 12pt;">Our full benefits &amp; perks are explained in our handbook at&nbsp;<a class="c-link" href="http://remote.com/r/benefits" target="_blank" data-stringify-link="http://remote.com/r/benefits" data-sk="tooltip_parent">remote.com/r/benefits</a>. As a global company, each country works differently, but some benefits/perks are for all Remoters:</span></div> <ul class="p-rich_text_list p-rich_text_list__bullet" data-stringify-type="unordered-list" data-indent="0" data-border="0"> <li style="font-size: 12pt;" data-stringify-indent="0" data-stringify-border="0"><span style="font-size: 12pt;">work from anywhere</span></li> <li style="font-size: 12pt;" data-stringify-indent="0" data-stringify-border="0"><span style="font-size: 12pt;">flexible paid time off</span></li> <li style="font-size: 12pt;" data-stringify-indent="0" data-stringify-border="0"><span style="font-size: 12pt;">flexible working hours (we are&nbsp;<a class="c-link" href="https://remote.com/async" target="_blank" data-stringify-link="https://www.notion.so/remotecom/Working-Async-at-Remote-80c01cd443ad4c77a8ceaef7c5fba5d0" data-sk="tooltip_parent">async</a>)</span></li> <li style="font-size: 12pt;" data-stringify-indent="0" data-stringify-border="0"><span style="font-size: 12pt;">16 weeks paid parental leave</span></li> <li style="font-size: 12pt;" data-stringify-indent="0" data-stringify-border="0"><span style="font-size: 12pt;">mental health support services</span></li> <li style="font-size: 12pt;" data-stringify-indent="0" data-stringify-border="0"><span style="font-size: 12pt;">stock options</span></li> <li style="font-size: 12pt;" data-stringify-indent="0" data-stringify-border="0"><span style="font-size: 12pt;">learning budget</span></li> <li style="font-size: 12pt;" data-stringify-indent="0" data-stringify-border="0"><span style="font-size: 12pt;">home office budget &amp; IT equipment</span></li> <li style="font-size: 12pt;" data-stringify-indent="0" data-stringify-border="0"><span style="font-size: 12pt;">budget for local in-person social events or co-working spaces</span></li> </ul> </div> </div> </div> <h2><strong>How you’ll plan your day (and life)</strong></h2> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at <a href="https://remote.com/async" target="_blank">remote.com/async</a>.</span></p> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your <strong>life-work balance</strong> is important and you will be encouraged to put yourself and your family first, and fit work around your needs.</span></p> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">If that sounds like something you want, apply now!</span></p> <h2><strong>How to apply</strong></h2> <ol> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Please fill out the form below and upload your CV with a PDF format.</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><strong data-stringify-type="bold">We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.</strong></span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.</span></li> </ol> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.</span></p> <div class="card__StyledCardWrapper-dBKTwi cFeAoi"> <div class="card__CardBody-bvVejm sc-bhEQgl fFUAuO kNqnAr"> <div class="sc-enMWgk bdPkLW sc-dZynEB bzAXKI" data-provides="description_conclusion"> <div class="sc-eOlSkh itA-dtx"> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><em>Please note we accept applications on an ongoing basis.&nbsp;</em></span></p> </div> </div> </div> </div></div>