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About the role
<h2><strong><span data-contrast="none">Overview:</span></strong><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></h2>
<p><span data-contrast="none">The function of the Payments</span><span data-contrast="none"> and </span><span data-contrast="none">Fraud</span><span data-contrast="none"> Shift Leader is to handle contacts related to payments queries raised by customers or any internal or external parties. The aim is to provide an outstanding customer service experience by putting the customer first in every action and faci</span><span data-contrast="none">litate internal communication, a</span><span data-contrast="none">s well as offe</span><span data-contrast="none">r guidance to payments analysts.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></p>
<h2><strong><span data-contrast="none">Main Responsibilities:</span></strong><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></h2>
<p><span data-contrast="none">The main responsibilities include but are not limited to:</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Allocation and prioritization of task during the shift.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">Being the first line of contact for 3rd party providers regarding payments related issues.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">Taking ownership of any issues occurring d</span><span data-contrast="none">uring their shift, effectively manage the issue and take the most efficient course of action to minimize customer impact as well as work load.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Answering escalations</span><span data-contrast="none"> from </span><span data-contrast="none">customer s</span><span data-contrast="none">upport and following up on the</span><span data-contrast="none"> timely resolution of issues.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">H</span><span data-contrast="none">andling </span><span data-contrast="none">of </span><span data-contrast="none">payments</span><span data-contrast="none"> and risk</span><span data-contrast="none"> queri</span><span data-contrast="none">es and escalations from </span><span data-contrast="none">customer support via chat</span><span data-contrast="none">, </span><span data-contrast="none">IM </span><span data-contrast="none">and </span><span data-contrast="none">emails.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">Cooperate with Payments</span><span data-contrast="none"> and </span><span data-contrast="none">Fraud Team Leader</span><span data-contrast="none"> on any issues facing the team.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">Work together with Payments</span><span data-contrast="none"> and </span><span data-contrast="none">Fraud Team Leader</span><span data-contrast="none"> in order to improve and maintain procedures within the Payments Team.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Raise any trends in escalations, denoting a possible generic issue with anything payment related.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="5" data-aria-level="1"><span data-contrast="none">Ensuring that ongoing tech issues are monitored and proper follow </span><span data-contrast="none">up </span><span data-contrast="none">is done to ensure minimal down time</span><span data-contrast="none"> and customer impact.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Point of contact for any payment </span><span data-contrast="none">and </span><span data-contrast="none">fraud</span><span data-contrast="none"> </span><span data-contrast="none">related issues or questions.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">Processing of internal crediting requests.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">Be a point of assistance to </span><span data-contrast="none">the other team mem</span><span data-contrast="none">bers when the need arises.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Ensuring that fraud and risk prevention rules are followed and applied when processing any of the Payments </span><span data-contrast="none">and </span><span data-contrast="none">Fraud</span><span data-contrast="none"> </span><span data-contrast="none">Shift Leader tasks.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="5" data-aria-level="1"><span data-contrast="none">Help in processing payments when needed and any other</span><span data-contrast="none"> additional tasks when required.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Help to create and maintain an effective and positive working environment.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li>
</ul>
<h2><strong><span data-contrast="none">Reporting: </span></strong><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></h2>
<p><span data-contrast="none">T</span><span data-contrast="none">o </span><span data-contrast="none">Payments</span><span data-contrast="none"> and </span><span data-contrast="none">Fraud</span><span data-contrast="none"> Team Leader.</span></p>
<h2><strong>Extra awesome:</strong></h2>
<ul>
<li>Speaks a multitude of languages including fluency English</li>
<li>Invested knowledge in iGaming </li>
<li>Knowledge of a wide variety of payment providers and processes</li>
</ul>
<p> </p>
<h2 style="text-align: center;"><strong>Challenge accepted?</strong></h2>
<p style="text-align: center;">We offer a fun and challenging role in a collaborative and dynamic environment. For the right person there are many different career paths at Betsson, both if you want to deepen your technical skills or work with leadership in the future.</p>
<h6 style="text-align: center;"><strong><em>By submitting your application, you understand that your personal data will be processed as set out in our <a href="https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.betssongroup.com%2Fprivacy-policy%2F&data=02%7C01%7C%7Cdf880949479641f0ff9808d80186cf32%7Cc514bc364b3348d2bbb1a3c97d4bf41d%7C0%7C0%7C637261025803833173&sdata=1ckgbi0LOpEfEI6T33fEggTW87I84SLdCYd6sLaHRGk%3D&reserved=0">Privacy Policy</a></em></strong></h6>
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