Payments Manager

Our client (a start up iGaming operator) is seeking a Payments Manager to oversee and optimize all aspects of payment processing for their high-volume B2C operations. The successful candidate will ensure smooth, secure, and effective payment transactions across multiple geographies, payment methods, and currencies. This position operates at the intersection of finance, operations, and technology—requiring technical expertise, analytical skills, and strong operational leadership.

Key Responsibilities

• Payment Operations Oversight: Manage day-to-day payment processing (incoming and outgoing), including e-wallets, bank transfers, and alternative payment methods.
• Integration Support: Collaborate with developers, interpret API documentation, and guide successful payment gateway and PSP integrations.
• Technical Troubleshooting: Investigate escalations to determine root causes, identify whether issues are PSP-related, and coordinate appropriate corrective actions.
• Reconciliation & Settlement: Oversee daily and monthly reconciliations between payment gateways, acquirers, and internal systems, ensuring accuracy and timely settlement.
• Data & Reporting: Develop payment KPIs, dashboards, and reports to provide actionable insights on costs, conversion rates, and customer payment behaviors.
• Customer Experience Support: Partner with Customer Service to resolve payment-related issues promptly, ensuring a seamless checkout and refund process.
• Process Optimization: Continuously refine payment workflows, reduce transaction failures, and improve authorization rates.
• Escalation Management: Serve as the operational lead for high-level discussions with PSPs or third parties when necessary.

Requirements

• Experience: Minimum of 3 years in payment operations or a similar role within a B2C or high-volume transaction environment, with proven collaboration alongside developers.
• Technical Knowledge: Ability to read and interpret API documentation, troubleshoot integration issues, and support technical teams on payment-related projects.
• Analytical Skills: Strong capability to analyze payment data, identify trends, and recommend strategic improvements.
• Soft Skills: Excellent problem-solving abilities, attention to detail, effective escalation management, and strong cross-functional collaboration skills.