Payroll Senior

About the role

•  Manage and oversee client payroll work across an allocated portfolio, extending support during peak periods 
•  Ensure completion of payroll processing, RTI reviews, pension uploads, payroll logs and action logs 
•  Escalate complex payroll issues to Assistant Manager level or above where required 
•  Monitor workflow and maintain clear communication with clients and internal stakeholders at all stages 
•  Support billing processes, WIP reviews, write-offs and ensure accurate and timely client invoicing 
•  Ensure appropriate partner/director sign-off for relevant documents and submissions 
•  Act as a key client contact for payroll queries and service delivery 
•  Support onboarding of new payroll clients (including AML and employment legislation requirements for smaller clients) 
•  Attend client meetings and manage client communications, ensuring timely responses and clear expectations 

•  Supervising, mentoring and supporting Payroll Advisers and Assistants 
•  Setting clear action plans, milestones and expectations for payroll delivery 
•  Providing feedback, coaching and knowledge sharing to support team development 
•  Supporting payroll software training and acting as a buddy for new starters 

•  Supporting fee targets through networking, meetings and relevant webinars 
•  Building internal relationships across service lines to identify cross-referral opportunities 

What we can offer

• Financial wellbeing – competitive salary, contributory pension scheme, Life Assurance, Health Cash Plan, Income Protection Scheme and Perks at Work discounts and rewards. 
• Leave – 25.5 days plus bank holidays, holiday buying Mental wellbeing – hybrid working (3 days in the office/2 from home) and flexible working policies, Employee Assistance Programme and counselling
• Physical wellbeing –Private Medical Insurance, Critical Illness Insurance and an annual flu jab. 
• Recognition – monthly nominations for financial awards based on culture and values
• Development – we offer continuous support and development with clear mapped progression routes across the business, as well as access to internal and external training courses
• Diversity, inclusion and belonging – we operate several family-friendly policies and take proactive steps to create an inclusive environment
• ESG – give as you earn, 1 extra day off each year to take up volunteering opportunities. Opportunities to support our commitment to charitable causes
• Travel – other optional benefits include: cycle to work scheme, interest-free season ticket loan (London only), interest-free car/motorbike loan