Payroll Operations Manager - Germany

On a typical day, you’ll be…

• Manage the activity of the payroll teams, coordinating the department workflow and distributing work to ensure the delivery of a high quality, responsive and efficient service
• Manage performance of the German team, including managing headcount allocations, individual performance and career development.
• Act as the escalation point for team members and customers on complex payroll queries or customer issues as they arise
• Support the implementation of new customers, ensuring that they are onboarded as per the contract scope, timelines and contract requirements
• Take a lead role in supporting relationships with customers, ensuring that service delivery milestones and measures are being met consistently and that any issues are mitigated or escalated quickly
• Support internal stakeholders with projects, initiatives and process improvements 
• Support the training and development of the payroll teams, including coaching and mentoring and ensuring that workload reflects the skill set of the individuals in the team
• Review existing payroll processes alongside the Team Leads regularly to look for efficiency improvements and present business cases for change and improvements
• Ensure that non-routine and/or complex additional work requests from customers are reviewed, the work fully understood and scoped, risks identified and a plan and resources are in place before commencing the work

To be truly effective you will…

• Excellent Operation Management skills, with a strong track record of managing large teams in complex bureau environments. 
• Excellent technically, with a track record in delivery of payroll and very high level of technical knowledge of German payroll legislation 
• Customer-focused with the ability to establish and strengthen relationships with customers and internal stakeholders
• Excellent at paying attention to detail, with a systematic and logical thinking style
• Adept at planning and managing numerous processes, people and projects simultaneously.
• Compelling in your interpersonal style; positive, authentic and likeable 
• Good with people, but without sentimentality; clearly a member of the management team
• Courageous and clear in your communication style
• Motivated to contribute to P&L success, with strong and clear commercial drive and judgement
• Instinctively collaborative; a team player as well as team leader
• Ambitious for the success and growth of the business as well as professional success
• Very high integrity, a role model of doing the right thing
• Responsive and responsible, setting a high-performance bar for yourself and others
• Highly skilled as a coach and advisor