PE - Customer Success Representative | U.S. Market

This isn't a script-reading role. We're looking for someone who takes ownership, solves problems in real time, and treats every interaction as a representation of their client's brand.

At MyOutDesk, you'll work directly with a U.S.-based client as an extension of their team — not as one of hundreds of agents in a campaign. One client, consistent context, and a real professional relationship. Since 2008, we've placed highly-skilled professionals with over 7,500 U.S. clients. Our CS placements are built for the long term.

What You'll Do

• Manage inbound and outbound calls with U.S. customers and partners with a polished, professional voice
• Follow through on tasks and requests end-to-end — without needing to be chased
• Perform accurate and timely data entry into CRM and operational tools
• Meet and exceed daily KPIs for response time, resolution rate, and quality
• Provide clear, actionable updates to U.S.-based stakeholders
• Identify workflow gaps and contribute to SOPs and process documentation

Requirements

• 3+ years of experience in customer service, call center operations, or administrative support.
• Stable work history: no more than 3 employers in the last 3 years.
• U.S. Ecosystem Experience: Prior experience working within or for North American business structures is a must.
• Language: Fluent English and Spanish (clear, professional verbal and written skills).
• Technical Savvy: Proficiency in the Microsoft 365 environment (Teams, Outlook) and comfort learning new operational software.
• KPI-Driven Mindset: A strong focus on results and the ability to maintain high productivity levels in a fast-moving environment.
• Professional attitude and reliability.
• Ability to work full-time in our San Isidro office.
• Willingness to learn and grow within the company.

Benefits

• Salary: Competitive monthly salary (S/ 2,000 - S/ 2,500) with a full-time contract since day one.
• Benefits: All Peruvian legal benefits (Gratificaciones, CTS, Vacaciones)
• Stable employment in a growing international company
• Career advancement opportunities within MOD

Why Join MOD?

• High Performance AI Driven Workplace
• Gain experience in international business operations. One client. One relationship.
• Build long-term job stability. You're not a seat in a campaign — you're a direct extension of a U.S. business that knows your name, values your work, and is built for the long term.
• Work in a positive and team-oriented environment
• Develop skills that open doors to future leadership roles

IMPORTANT: Please ensure to upload your CV in English.