PE - Medical Support Coordinator | U.S. Healthcare

This role is for someone who already knows how the U.S. healthcare system works — and is ready to do that work at a higher level, with a long-term client who values your expertise.

We're not looking for someone to train from scratch. We need a professional who can navigate insurance portals, manage prior authorizations, and document clinical interactions with precision — from day one. You'll work directly with U.S. healthcare providers and medical practices, becoming a trusted part of how their operations run.

If your background includes insurance verification, prior authorizations, eligibility checks, or claims coordination — this role was built for you.

Responsibilities

• Verify insurance eligibility and process prior authorizations through U.S. insurance portals
• Coordinate outreach to clinics and providers to gather essential healthcare data
• Accurately enter and manage patient information in EMR/EHR systems (Athena, Elation, or similar) and CRMs
• Act as a HIPAA-compliant point of contact for patients, providers, and insurance carriers
• Monitor task queues, meet quality benchmarks, and proactively flag process gaps

Requirements

• Experience: Minimum of 2.5+ years of verifiable experience in a BPO or virtual assistant role supporting U.S. healthcare clients.
• Language: English (C1 level) with professional fluency, both written and spoken.
• Technical Proficiency: Direct experience using at least one U.S. insurance portal, EMR, or healthcare CRM.
• Education: Bachelor’s or Technical degree (not necessarily in a health field).
• Stability: A stable work history with no more than 3 employers in the last 3 years.
• Ownership: Ability to work with minimal supervision and take full ownership of complex administrative workflows.
• Availability: Must be able to work on-site at our San Isidro hub during U.S. business hours (EST/PST).

Benefits

• Financial Stability: Competitive salary with an employment contract from day one + all legal benefits.
• Health First: Comprehensive private health coverage (EPS included).
• Modern Workspace: A collaborative, high-tech office in the heart of San Isidro’s financial district.
• Training: Ongoing coaching in U.S. business etiquette and AI productivity tools.
• Professional Growth: Opportunity to specialize in the high-demand U.S. healthcare and insurance sectors.

Why MOD?

• One client.
• One relationship.
• You're not a seat in a campaign — you're a direct extension of a U.S. business that knows your name, values your work, and is built for the long term.

Important: Please make sure to upload your resume in English.

Ready to elevate your career within the MOD ecosystem? Apply today to join our team in the heart of San Isidro—Lima's premier business hub!