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About the role
Key Responsibilities
Culture and Communications
- Promote and embed our cultural values throughout all activities.
- Arrange and attend internal events, communications and training to evangelise our core values and desired culture, keeping them at the forefront of our people’s minds.
- Identify and implement improvements for diversity and inclusion, health and happiness, work environment, recognition and communication.
- Challenge behaviours which are not consistent with our people strategy and culture.
Performance Management and Continuous Improvement
- Identify improvements for departments and individuals by analysing data and other inputs.
- Assist our leaders in succession planning to solve single points of failure and to plan internal promotions.
- Provide comprehensive, pragmatic and commercially focused employment advice and best practice guidance to managers, ensuring they are equipped to confidently manage their teams.
- Coach managers and our people to improve performance and conduct, implementing formal action where required.
- Act as a trusted advisor on employee relations matters, including disciplinary, grievance, capability, absence management and performance cases.
- Support organisational change initiatives, restructures and TUPE consultations where required.
- Support managers in ensuring our people have clear and measurable objectives and development plans.
- Resolve employee questions, enquiries and complaints, or direct them to the appropriate parties.
- Support the implementation of People policies and procedures, ensuring fairness, consistency and compliance with employment legislation.
- Partner with Talent Acquisition and Finance to provide guidance on contractor engagements, including contractor compliance, IR35 considerations and contingent workforce requirements.
- Support the delivery of the People Agenda by working alongside the Head of People and Culture to execute objectives that support the wider priorities of the People Function.
- Promote fairness, consistency and an excellent employee experience at every opportunity.
Personal Development
- Coach and advise managers to set meaningful development objectives for their teams and individuals.
- Implement training sessions and development programmes that inspire our people to do their best work.
- Create and deliver engaging learning resources that build management capability and support organisational development.
Skills, Knowledge and Expertise
- Bachelor's degree in a relevant field or substantial equivalent experience.
- Experience in an operational/generalist HR role, typically of at least five years.
- Strong employee relations experience, with the confidence and credibility to manage complex cases independently.
- Comprehensive knowledge of UK employment law.
- Demonstrable experience of implementing policies, procedures and organisational change.
- Experience supporting organisational restructures, consultations and TUPE transfers.
- Experience supporting contractor populations and an understanding of contractor compliance and IR35 requirements.
- Experience of delivering training sessions and creating learning resources.
- Excellent interpersonal, communication and stakeholder management skills, with the ability to influence and challenge constructively at all levels.
- Strong problem-solving skills and the ability to make pragmatic, balanced decisions.
- Comfortable working within a fast-paced environment where priorities can change quickly.
The Ideal Candidate
- Enthusiastic, motivated self-starter.
- Service-driven, with a genuine passion for delivering an excellent experience for managers and employees.
- Pragmatic and solutions-focused, able to balance commercial needs with people considerations.
- Comfortable working in ambiguity and adapting to changing priorities.
- Excellent communication and relationship-building skills.
- Confident reaching out to stakeholders and colleagues to solve problems and understand business needs.
- Comfortable working independently as well as collaboratively within a team.
- Resilient, approachable and able to build trust across all levels of the organisation.
- Happy working in a remote-first environment with occasional travel.
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