People Operations Lead - Mexico City (On-site)

<div class="content-intro"><h2><strong data-start="314" data-end="386">Ready to accelerate your career?</strong></h2> <div> <p data-start="563" data-end="823">Clara is the fastest-growing company in Latin America. We've built the leading solution for companies to make and manage all their payments. We already help over 20,000 large and growing businesses operate with agility and financial clarity through locally issued corporate cards, bill pay, financing, and a powerful B2B platform built for scale.</p> <p data-start="563" data-end="823">Clara is backed by some of the most successful investors in the world, including top regional VCs like monashees, Kaszek, and Canary, and leading global funds like Notable Capital, Coatue, DST Global Partners, ICONIQ Growth, General Catalyst, Citi Ventures, SV Angel, Citius, Endeavor Catalyst, and Goldman Sachs - in addition to dozens of angel investors and local family offices.&nbsp;<br><br>We’re building the financial infrastructure that powers high-performing organizations across the region. We invite you to join us if you want to be part of a fast-paced environment that will accelerate your career and support you to do some of the best work of your life alongside a passionate and committed team distributed across the Americas.</p> </div></div><h3 data-path-to-node="1">What you'll do</h3> <p data-path-to-node="2">We're looking for a<strong data-path-to-node="2" data-index-in-node="20">&nbsp;People Operations Lead</strong> to own and design the end-to-end People Operations strategy across Mexico, Colombia, and Brazil. You will be instrumental in setting the operational standard for all three markets, ensuring onboarding, offboarding, payroll coordination, compliance, and employment documentation are consistent, scalable, and locally compliant.</p> <p data-path-to-node="3">Your primary responsibilities include:</p> <ul data-path-to-node="4"> <li> <p data-path-to-node="4,0,0"><strong data-path-to-node="4,0,0" data-index-in-node="0">Defining Global Operations:</strong> Serve as the internal expert on labor law and HR compliance across LATAM. You will have deep knowledge of at least one market and solid working knowledge of the others.</p> </li> <li> <p data-path-to-node="4,1,0"><strong data-path-to-node="4,1,0" data-index-in-node="0">Driving AI-Native Efficiency:</strong> Architect automated workflows using tools like <strong data-path-to-node="4,1,0" data-index-in-node="77">N8N</strong>, Claude, Gemini, Replit, and <strong data-path-to-node="4,1,0" data-index-in-node="110">Slack</strong> to eliminate manual tasks across the employee lifecycle. Your goal is to make People Operations frictionless for employees and fully auditable for the business, continuously reducing operational overhead as Clara scales.</p> </li> <li> <p data-path-to-node="4,2,0"><strong data-path-to-node="4,2,0" data-index-in-node="0">Managing Data as a Product:</strong> Own the integrity of global People data, including headcount, turnover, tenure, and compliance status. You will build and maintain dashboards in <strong data-path-to-node="4,2,0" data-index-in-node="173">Metabase</strong> that give leadership real-time visibility, enabling data-driven decision-making at every level.</p> </li> <li> <p data-path-to-node="4,3,0"><strong data-path-to-node="4,3,0" data-index-in-node="0">Leading &amp; Scaling the Team:</strong> Manage and mentor a regional team of People Ops professionals. You will foster a culture of high ownership, set clear priorities, build team capacity, and ensure consistent execution quality across all markets.</p> </li> <li> <p data-path-to-node="4,4,0"><strong data-path-to-node="4,4,0" data-index-in-node="0">Cross-Functional Collaboration:</strong> Partner closely with Finance, Legal, and country leadership to align People processes with business operations and regulatory requirements. You will organize and maintain People documentation and workflows in Google Drive and collaborate with the broader People team to ensure seamless global integration.</p> </li> </ul> <h3 data-path-to-node="5">Who you are</h3> <p data-path-to-node="6"><em data-path-to-node="6" data-index-in-node="0">We’re looking for someone who meets the minimum requirements to be considered for the role. The preferred qualifications are a bonus, not a requirement.</em></p> <p data-path-to-node="7"><strong data-path-to-node="7" data-index-in-node="0">Must haves</strong></p> <ul data-path-to-node="8"> <li> <p data-path-to-node="8,1,0">Proven experience designing, scaling, and managing People Operations in high-growth tech environments across multiple LATAM jurisdictions.</p> </li> <li> <p data-path-to-node="8,2,0">Strong working knowledge of labor law and HR compliance in at least two of Clara's three markets (Mexico, Colombia, Brazil).</p> </li> <li> <p data-path-to-node="8,3,0">Experience or interest in AI tools to automate workflows, with a demonstrated ability to build those workflows to increase output, rather than just using them.</p> </li> <li> <p data-path-to-node="8,4,0">Data fluency: comfortable navigating People data in <strong data-path-to-node="8,4,0" data-index-in-node="52">Metabase</strong> or similar tools and turning it into actionable insights.</p> </li> <li> <p data-path-to-node="8,5,0">Proven role-specific execution and an ownership mindset: you move seamlessly from overarching strategy to compliance detail without losing speed or quality.</p> </li> <li> <p data-path-to-node="8,6,0">Excellent verbal and written communication skills to navigate complex stakeholder environments, manage up effectively, and respectfully push back to reach the best answer.</p> </li> <li> <p data-path-to-node="8,7,0">Adaptability to fast-changing environments, organized, rigorous, and comfortable holding multiple markets and priorities simultaneously.</p> </li> </ul> <p data-path-to-node="9"><strong data-path-to-node="9" data-index-in-node="0">Nice to haves</strong></p> <ul data-path-to-node="10"> <li> <p data-path-to-node="10,0,0">Basic proficiency in Portuguese, or a strong desire to learn it.</p> </li> <li> <p data-path-to-node="10,1,0">Experience implementing or migrating global HRIS or payroll systems in a multi-country setup.</p> </li> <li> <p data-path-to-node="10,2,0">Familiarity with specific compliance frameworks: CLT and eSocial (Brazil), IMSS/INFONAVIT (Mexico), UGPP (Colombia).</p> </li> <li> <p data-path-to-node="10,3,0">Experience working with<strong> </strong>N8N, Replit, or similar automation/low-code tools.</p> </li> <li> <p data-path-to-node="10,4,0">Independent analytical skills using spreadsheets, SQL, or Python.</p> </li> <li> <p data-path-to-node="10,5,0">A good sense of humor to balance the ambition and pace of our mission.</p> </li> </ul><div class="content-conclusion"><h2 data-start="172" data-end="190"><strong data-start="172" data-end="190">Why join Clara</strong></h2> <p data-start="192" data-end="352">At Clara, you’ll have the autonomy, speed, and support to make meaningful impact — not just on your team, but on how organizations are run across Latin America.</p> <h4 data-start="354" data-end="368"><strong data-start="354" data-end="368">Who we are</strong></h4> <ul data-start="370" data-end="902"> <li data-start="370" data-end="446"> <p data-start="372" data-end="446">We’re the leading <strong data-start="390" data-end="426">B2B fintech for spend management</strong> in Latin America.</p> </li> <li data-start="447" data-end="568"> <p data-start="449" data-end="568">Certified as one of the world's fastest-growing companies, a <strong data-start="510" data-end="533">Great Place to Work</strong>, and a <strong data-start="541" data-end="565">LinkedIn Top Startup</strong>.</p> </li> <li data-start="569" data-end="643"> <p data-start="571" data-end="643">Passionate about making Latin America more prosperous and competitive.</p> </li> <li data-start="644" data-end="749"> <p data-start="646" data-end="749">Constantly innovating to build financial infrastructure that enables each of our customers to thrive.</p> </li> <li data-start="750" data-end="837"> <p data-start="752" data-end="837">Product-led, high-talent-density culture — designed for builders who raise the bar.</p> </li> <li data-start="838" data-end="902"> <p data-start="840" data-end="902">Proud of our open, inclusive, and values-driven environment.</p> </li> </ul> <h4 data-start="904" data-end="926"><strong data-start="904" data-end="926">What we believe in</strong></h4> <ul data-start="928" data-end="1366"> <li data-start="928" data-end="995"> <p data-start="930" data-end="995"><strong data-start="930" data-end="943">#Clarity.</strong> We say things clearly, directly, and proactively.</p> </li> <li data-start="996" data-end="1065"> <p data-start="998" data-end="1065"><strong data-start="998" data-end="1014">#Simplicity.</strong> We reduce noise to focus on what really matters.</p> </li> <li data-start="1066" data-end="1135"> <p data-start="1068" data-end="1135"><strong data-start="1068" data-end="1083">#Ownership.</strong> We take responsibility and never wait to be told.</p> </li> <li data-start="1136" data-end="1201"> <p data-start="1138" data-end="1201"><strong data-start="1138" data-end="1149">#Pride.</strong> We build products and experiences we’re proud of.</p> </li> <li data-start="1202" data-end="1287"> <p data-start="1204" data-end="1287"><strong data-start="1204" data-end="1234">#Always Be Changing (ABC).</strong> We grow through feedback, risk-taking, and action.</p> </li> <li data-start="1288" data-end="1366"> <p data-start="1290" data-end="1366"><strong data-start="1290" data-end="1307">#Inclusivity.</strong> Every voice counts. Everyone contributes to our mission.</p> </li> </ul> <h4 data-start="1368" data-end="1385"><strong data-start="1368" data-end="1385">What we offer</strong></h4> <ul data-start="1387" data-end="1837"> <li data-start="1387" data-end="1451"> <p data-start="1389" data-end="1451">Competitive salary and stock options (<strong data-start="1427" data-end="1435">ESOP</strong>) from day one</p> </li> <li data-start="1452" data-end="1559"> <p data-start="1454" data-end="1559">Multicultural team with daily exposure to <strong data-start="1496" data-end="1532">Portuguese, Spanish, and English</strong> (our corporate language)</p> </li> <li data-start="1560" data-end="1629"> <p data-start="1562" data-end="1629">Annual learning budget and internal accelerated development paths</p> </li> <li data-start="1630" data-end="1716"> <p data-start="1632" data-end="1716">High-ownership environment: we move fast, learn fast, and raise the bar — together</p> </li> <li data-start="1717" data-end="1770"> <p data-start="1719" data-end="1770">Smart, ambitious teammates — low ego, high impact</p> </li> <li data-start="1771" data-end="1837"> <p data-start="1773" data-end="1837">Flexible vacation and <strong data-start="1795" data-end="1816">hybrid work model</strong> focused on results</p> </li> </ul> <p data-start="1839" data-end="1951">If you’re ready for growth, ownership, and impact — apply now and help us redefine B2B finance in Latin America.</p> <p data-start="1839" data-end="1951">&nbsp;</p> <hr> <h4 data-start="134" data-end="159">Clara’s Hybrid Policy</h4> <p data-start="161" data-end="511">Claridians in a hybrid mode split their time between working from the office, talking to or visiting customers, or working from home. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for each individual and team.</p> <p data-start="513" data-end="715">We don't enforce a minimum number of days for most roles, but you're expected to spend time at the office organically, and be at the office most days during your ramp-up or when required by your leader.</p></div>