People Operations Specialist

Key Responsibilities

• Create and maintain staff rosters and schedules for events using a time and attendance system (Humanforce). 
• Adjust schedules as necessary to meet staffing requirements. 
• Support with addressing payroll queries 

• Deliver the event-day procedures for staffing operations, including accreditation, uniform distribution, time & attendance capturing, and distribution to work areas. 
• Ensure that team members adhere to all regulations, venue policies and protocols throughout the event.  
• Providing welfare support to casual team members where necessary. 
• Deliver on-site reward and recognition initiatives. 

• Complete accurate and time-efficient reports, including timesheets and attendance. 
• As required, analyse system data, conducting regular audits to identify and address any discrepancies or inconsistencies. 

• Support team members with any queries they may have whilst fostering a positive work environment. 
• Support with ER case work as required. 

• Play an active role in the recruitment and onboarding of team members, including the support of recruitment events. 

• Assist the Training & Development team to coordinate training sessions, workshops and other learning opportunities to enhance skills and performance.  

• Support to ensure compliance with UK employment law , company policies and industry regulations, updating policies where necessary. 

• Monitor the People Operations mailbox, ensuring queries are answered with accuracy and in a timely manner. 
• Communicate with team members with compassion, honest and empathy 

• Actively contribute to building a culture that champions diversity, inclusion, and wellbeing. 

Skills, Knowledge & Expertise

• Proven experience in staff scheduling or workforce planning, ideally within hospitality, events, or a casual labour environment. 
• Proficient in using workforce management or time & attendance systems (e.g. Humanforce.). 
• Excellent organisational skills with the ability to manage high-volume rostering, respond to last-minute changes, and remain calm under pressure. 
• Strong communication skills, with the ability to respond to queries from a large and diverse casual workforce with empathy, clarity, and professionalism. 
• Basic understanding of payroll processes, including timesheet validation and query resolution. 
• Confident using MS Office, especially Excel, and comfortable working with data. 
• Demonstrated commitment to inclusivity, welfare and staff engagement, including experience supporting reward and recognition activity or wellbeing initiatives. 
• Willing and able to work flexibly, including evenings and weekends, in line with event schedules. 

Job Benefits

• Private Medical Insurance (Vitality) – including Virtual GP access and rewards 
• Group Life Assurance – 4x salary paid to your nominated beneficiary 
• Birthday Day Off – an extra day to celebrate 
• Complimentary Meals on Shift – breakfast, lunch, fruit and hot drinks 
• Access to discounted Tickets at Co-op Live subject to availability  
• Employee Assistance Programme & Wellbeing Platform – including counselling support 
• Employee Discounts Platform (Blackhawk) – cashback and savings across major retailers 
• Company Pension Scheme 
• Generous Holiday Allowance – plus bank holidays 
• Career Development Opportunities – with progression across the campus