People Operations Specialist (Officer)

Responsibilities

• Coordinate and execute core People & Culture processes across onboarding, offboarding, contract changes, leave administration, payroll in 4 countries, and benefits administration across our global team
• Prepare, track, and maintain staff documentation and records
• Ensure accurate staff data and strong data integrity across People & Culture systems
• Monitor recurring operational processes, deadlines, approvals, and follow-up actions
• Support staff transitions and help ensure a smooth and consistent experience throughout the staff lifecycle
  
  

• Manage and support core People & Culture systems and tools, including HRIS (Humaans), ATS (Pinpoint), Knowledge Management System (Notion), Project Management Tool (Asana), Google Workspace, and Slack
• Maintain People & Culture documentation, templates, process guides, and operational records
• Support reporting, audits, data tracking, and operational analytics
• Identify opportunities to improve processes, streamline workflows, and increase operational efficiency
• Support the implementation, maintenance, and continuous improvement of People & Culture policies, procedures, and internal systems
  
  

• Support the coordination of  recruitment logistics across staff and consultant hiring processes
• Support interview scheduling and coordination across multiple stakeholders and time zones
• Participate in interviews and support candidate assessment processes in partnership with People & Culture Team and hiring teams
• Partner with People & Culture Team and hiring teams to ensure a smooth and positive candidate experience
  
  

• Serve as a reliable operational point of contact for staff questions and process guidance
• Coordinate day-to-day People & Culture operations across multiple stakeholders, systems, and time zones
• Coordinate internal communications, process updates, and operational follow-through
• Support cross-functional projects and initiatives requiring People & Culture operational coordination, specifically supporting the coordination between Finance, Compliance and the People & Culture team
• Help ensure operational consistency, responsiveness, and effective collaboration across People & Culture workflows

• Experience in People Operations, HR administration, operations coordination, or related fields
• Strong experience managing administrative processes with high attention to detail
• Experience working in remote, international, or fast-paced environments
• Experience handling sensitive and confidential information responsibly

Skills & Qualities

• Exceptionally organised with strong follow-through and reliability
• Strong attention to detail and process discipline
• Clear and professional written communication skills
• Strong coordination and task management abilities
• Calm, responsive, and solutions-oriented under pressure
• Comfortable managing multiple workflows simultaneously
• Strong systems mindset and process improvement orientation
• Collaborative, low-ego, and highly dependable
• Able to work independently and proactively manage priorities

• Experience using HRIS or people systems
• Experience supporting globally distributed teams
• Experience improving or documenting operational workflows
• Familiarity with employment administration across multiple jurisdictions

• Partner on all payroll and employer compliance requirements, processes, and procedures
• Strengthen operational consistency across the People & Culture Team
• Manage and maintain our general inbox and staff service function, including via Notion, email, and Humaans
• Improve process coordination, follow-through, and documentation quality
• Increase reliability and responsiveness across staff lifecycle processes
• Become a trusted and dependable operational anchor for People & Culture processes

• South & Central Americas: $63,000 - 69,000 USD equivalent
• Greater US & Canada: $71,000 - 78,000 USD equivalent
• San Francisco/LA, USA: $79,000 - 87,000 USD equivalent

• 5 weeks paid vacation per year
• 10 paid holidays per year
• Up to 3,000 USD for training and development per year
• Up to 1,500 USD for language development per year
• Workspace support, including reimbursement for home office or co-working expense