Performance & Development Lead

Xillium Professional Services is a Philippines-based clinical support outsourcing company dedicated to delivering high-quality virtual healthcare support for US healthcare providers. With multiple office sites and a strong emphasis on staff development and training, Xillium is committed to fostering a culture of continuous improvement and professional growth.

As the Performance & Development Lead, you will play a pivotal role in shaping the quality and growth trajectory of our billable workforce. Reporting to the Director of Workforce Strategy, you will manage a small team and partner closely with HR and Services to ensure our staff are equipped, engaged, and recognized for their contributions.

Key responsibilities include:

• Own the quality and growth trajectory of the billable workforce through performance management cycles
• Conduct quarterly check-ins and annual performance reviews
• Identify skills gaps and perform workforce-wide skills gap analyses
• Design and coordinate training pathways, including EHR certification, specialty knowledge, soft skills, and US healthcare context
• Manage performance improvement plans (PIPs) in partnership with HR, including documentation, tracking, and resolution
• Drive and manage the tier advancement and reclassification process, including criteria development, assessment, documentation, and communication
• Develop and run coaching and mentorship programs for high-potential staff
• Manage recognition and engagement programs for the billable workforce
• Produce quarterly workforce development reports covering training completion, tier movement, PIP outcomes, and retention metrics
• Coordinate with Client Alignment teams to address client feedback with performance implications

Requirements

Required Qualifications:

• Bachelor’s degree
• Experience leading performance management cycles, including performance reviews, calibration, and documentation
• Hands-on experience managing performance improvement plans (PIPs) in partnership with HR or employee relations
• Experience designing and coordinating training programs, including curriculum development, scheduling, and completion tracking
• Experience partnering with HR on people policy and employee relations matters
• Fluent English
• Eligible to work in the Philippines
• Availability to work hours aligned to US time zones

Preferred Qualifications:

• People management experience leading a small team (e.g., 1–2 direct reports)
• Knowledge of US healthcare operations and EHR workflows
• Experience coordinating with client-facing or account management teams on client feedback that impacts employee performance

Benefits

• Statutory health insurance coverage
• Paid vacation and sick leave in accordance with Philippine labor standards
• Opportunities for professional development and training
• Hybrid work environment with multiple office sites
• Employee recognition and engagement programs
• Coaching and mentorship initiatives