Pharmacy Liaison - Clinic Setting

<div> <div> <h1><strong>🌟 Pharmacy Liaison – NY State 🌟</strong></h1> <p><strong>The Company</strong> is seeking a <strong>highly motivated, self-starter</strong> who is looking for a challenging career with a <strong>fast-growing company in specialty pharmacy management services</strong>.<br>✅ Critical to this position is a person who can <strong>work independently</strong> and establish <strong>strong, credible relationships</strong> with patients, clinicians, and internal Shields staff.<br>Applicants should be:<br>✨ <strong>Results-oriented</strong> with a positive outlook<br>✨ Focused on <strong>high patient quality and service</strong><br>✨ Detail-oriented with strong <strong>administrative/organizational skills</strong></p> <p>You should be:<br>🤝 Mature, approachable, professional, and comfortable interacting both <strong>in-person and on the phone</strong><br>🔒 Reliable, tolerant, and determined<br>💬 An empathetic communicator who can <strong>see things from the other person’s point of view</strong><br>👥 Most importantly, a <strong>team player</strong> in a close-knit environment</p> <hr> <h3><strong>💊 Role Overview</strong></h3> <p>Provides <strong>integrated support</strong> to patients and pharmacists with a <strong>hands-on approach</strong> to total quality patient care.<br>You will:<br>✔ Work closely with patients to deliver a <strong>full continuum of medication adherence support</strong> using our tools and applications<br>✔ Encourage patients of specialty clinics to utilize pharmacy services for superior care<br>✔ Seamlessly integrate with the <strong>clinic team (doctors, nurses, staff)</strong> as you’ll be located in one of the medical center clinics</p> <hr> <h3><strong>🛠 Job Duties</strong></h3> <ul> <li>🌟 Provide <strong>“legendary” care</strong> to hospital patients with custom medication management services</li> <li>👩‍⚕️ Work alongside hospital clinicians to serve patients <strong>face-to-face and over the phone</strong></li> <li>📚 Educate prospective pharmacy patients on how hospital services improve care</li> <li>🛍 Support outpatient retail and specialty prescription needs</li> <li>📈 Grow the specialty pharmacy’s patient population</li> <li>🔄 Ensure patients stay on track with medication regimens (outbound check-ups, securing refills, etc.)</li> <li>📞 Communicate effectively with the centralized Patient Service Center regarding reports and lists</li> <li>🔍 Help develop new processes for smooth operations and patient care</li> <li>❄ Identify medications requiring special storage (hazardous/refrigerated)</li> <li>🧰 Identify necessary supplies (sharps containers, syringes, alcohol swabs, Band-Aids)</li> <li>📥 Answer, resolve, and triage inbound inquiries</li> <li>☎ Perform refill reminder calls under pharmacist supervision</li> <li>💳 Resolve insurance issues, assist with prior authorizations (PAs), and financial assistance</li> <li>🖥 Ensure accurate documentation in all systems</li> <li>📊 Manage and update data using database applications</li> <li>💡 Apply observations to improve productivity, quality, and service standards</li> <li>🔄 Identify trends, resolve problems, recommend improvements</li> <li>🚀 Actively participate in process improvement initiatives</li> <li>🤝 Act as a value-added business partner to stakeholders</li> <li>🔐 Protect organization’s value by maintaining confidentiality</li> <li>📚 Update knowledge through education, publications, and networking</li> <li>✅ Willing to do <strong>whatever is necessary</strong> for the betterment of the Company</li> <li>➕ Other duties as assigned</li> </ul> <hr> <h3><strong>📚 Experience / Education</strong></h3> <ul> <li><strong>Required Licensure/Certification:</strong> Experienced pharmacy technicians; CPhT preferred but not required</li> <li><strong>Years of Experience:</strong> Required 2 years; Preferred 3–5 years as a Pharmacy Technician</li> <li><strong>Education:</strong> High School Diploma or GED required</li> </ul> <hr> <h3><strong>🧠 Skills</strong></h3> <ul> <li>Strong interpersonal communication</li> <li>Ability to work independently and demonstrate good judgment</li> <li>Excellent verbal and written communication</li> <li>Highly proficient in Microsoft Office (Excel &amp; Word)</li> <li>Quick learner of new software programs</li> <li>Strong organizational/administrative skills</li> </ul> <hr> <h3><strong>💎 Traits</strong></h3> <ul> <li>Organized, high-integrity, attention to detail</li> <li>Dependable, quality-focused, empathetic</li> <li>Good listener and communicator</li> </ul> <hr> <h3><strong>⚡ Other</strong></h3> <ul> <li>Energetic, highly motivated, team player</li> <li>Discretion and confidentiality essential</li> </ul> <hr> <h3><strong>🏥 Specialties</strong></h3> <p>Knowledge of transplant, hepatitis C, infectious disease (including HIV), and/or oncology a plus</p> <hr> <p><strong>For New York State Residents: This information is being provided to promote pay transparency and equal employment opportunities at Shields Health Solutions. An employee in this position can expect a salary rate between $62,353.20 and $64,000.00 plus bonus pursuant to the terms of any bonus plan, if applicable. The actual salary will depend on experience, seniority, geographic location, and other factors permitted by law.</strong></p> </div> </div><div class="content-conclusion"><p>California residents employed by or applying for work at Shields have certain privacy rights. Please review our: <span style="text-decoration: underline;"><a href="https://www.shieldshealthsolutions.com/wp-content/uploads/2023/01/CPRA-Notice-Shields-Website-January-1-2023.pdf" target="_blank">California Workforce Privacy Notice</a></span>&nbsp;and <a href="https://www.shieldshealthsolutions.com/privacy-policy/" target="_blank"><span style="text-decoration: underline;">Privacy Policy</span>.&nbsp;&nbsp;</a></p> <p>By providing your mobile number, you agree to receive&nbsp;<span class="markoxh5x70hl" data-markjs="true" data-ogac="" data-ogab="" data-ogsc="" data-ogsb="">text</span> messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.'&nbsp;<span class="mark2cqbd9v63" data-markjs="true" data-ogac="" data-ogab="" data-ogsc="" data-ogsb="">Consent</span>&nbsp;is not a condition of employment.</p> <p>Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</p></div>