Photo Video Manager

Key Responsibilities

• Revenue & Target Achievement: Ensure Photo sales, including Platinum Studio consistently meet or exceed planned targets for each voyage.
• Expense Control: Effectively manage expenses to stay within margin goals for photo, retail, and video divisions while meeting overall contract goals.
• Staff Coaching & Development: Provide ongoing coaching to staff to achieve image count and sales targets. Develop fair, individualized staff goals and communicate them clearly to ensure consistent performance.
• Performance Monitoring & Reporting: Complete accurate end-of-cruise reports with detailed comments on revenue opportunities and issues, and provide constructive feedback.
• Onboard Revenue Collaboration: Actively participate in Onboard Revenue meetings, working closely with the Business and Brand Director and Associate Hotel General Manager to identify revenue opportunities, risks, and course corrections.
• Staff Development & Communication: Hold regular meetings with Assistant Photo Managers and staff to discuss career advancement, personal development, business issues, and communication strategies. Offer immediate feedback to encourage effective management practices.
• Performance Appraisals & Coaching: Complete fair and objective performance appraisals on time and provide constructive feedback, including Performance Improvement Plans if necessary.
• Operational Excellence: Ensure all marketing, visual directives, and operations are executed accurately and in accordance with corporate directives. Maintain high standards for photo quality, customer service, and equipment management.
• Customer Satisfaction: Focus staff on delivering exceptional customer service and respond promptly to passenger requests, concerns, and escalations.
• Inventory & Loss Prevention: Ensure compliance with company policies regarding inventory management, pricing, barcoding, and loss-prevention measures.
• Collaboration: Work closely with the Regional Managers, Business and Brand Director and Associate Hotel General Manager to resolve operational issues and implement best practices.
• Compliance: Follow all company policies, procedures, Fleet Regulations, and emergency response protocols to maintain a safe and compliant operation.

Skills, Knowledge & Expertise

• A minimum of 3 to 5 years of prior experience in the cruise ship industry, specifically in a Photo Manager role or an equivalent capacity.
• Demonstrated expertise in team building and problem-solving within a customer service-driven environment.
• Proven leadership experience in managing international teams and successfully achieving revenue targets within a cruise line setting.
• In-depth knowledge of cruise industry photography operations, products, services, and a comprehensive understanding of the Princess Cruises brand.
• Exceptional coaching, communication, and interpersonal skills, with the ability to engage and motivate diverse teams.
• Proficiency in the English language, both written and verbal, with a high level of fluency.
• Strong financial acumen with the ability to manage and control expenses while adhering to budgetary objectives.
• Ability to adapt to an evolving work environment, effectively troubleshooting challenges and implementing solutions.
• A steadfast commitment to upholding the company’s core values and safety standards.
• A customer service-oriented approach with a continuous focus on process improvement and operational excellence.

Job Benefits

• A competitive salary package.
• Your own comfortable single cabin - your private space to relax and recharge.
• Company-paid travel to and from the ship, so you can focus on the journey ahead.
• Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
• A vibrant recreation and welfare program designed to support your well-being and work-life balance.
• Access to exceptional learning and development opportunities to grow your skills and advance your career.
• The chance to travel the world, exploring exciting destinations while doing what you love.
• A welcoming, inclusive, and dynamic work environment where your contributions are valued.