Policyholder Success Manager

• Onboard new policyholders, ensuring the right contacts have appropriate access and full understanding of Kinetic's claims management products and services.
• Cultivate and influence strategic relationships with business owners and operations leaders to ensure organizational alignment.
• Drive customer-centric transformation by aligning product capabilities with policyholder goals, ensuring consistent delivery of high-impact outcomes relative to the workers’ comp experience.
• Articulate Kinetic’s value proposition through data-driven reporting, demonstrating clear ROI and service impact throughout the policy term.
• Collaborate cross-functionally to turn policyholder insights into actionable information that sharpens the underwriting process, Fuels broker activation, and informs the development of our products and services.
• Develop knowledge of claims management best practices and key workers’ comp jurisdictional nuance to serve as a coach and trusted advisor to your policyholders, and understand when to loop in the appropriate expertise
• Analyze engagement health metrics to preemptively identify service gaps and accelerate product adoption.

• 2+ years of experience in business operations or customer facing roles
• Strong attention to detail, data driven, highly organized, and a quick, curious learner
• Motivated self-starter with problem solving and issue resolution skills
• Ability to think on your feet and thrive in a dynamic, start-up environment
• Can work in a fast paced environment and manage multiple stakeholders at once
• Effectively manage their time to ensure customer requests are handled in timely manner 
• Efficiently communicate technical impacts to non technical audience 
• Bachelor’s degree or equivalent

• You have experience in Workers' Comp Insurance, Risk Management, Human Resources, Industrial Safety
• You have used AI tools to automate processes for yourself and/or a team
• You are energized by building long term business partnerships based on trust

What we offer

• $90k-$110k OTE plus equity.
• Fully distributed, remote team across all continental US time zones
• Choose your OS - employees can choose any computer they prefer
• Medical, dental, and vision insurance
• 20 vacation days per year
• 9 federal holidays off 
• Parental Leave
• Pre-tax 401k contribution
• HSA with compatible health plans
• FREE: Health Advocate
• FREE: Telehealth Membership
• FREE: OneMedical Account

Compensation