Polish Customer Service for Airline Booking Company - Relocation to Greece

Mercier Consultancy is pleased to offer a fantastic opportunity for a Polish Speaking Customer Service Representative to join our Client's Airline Booking Company based in Athens, Greece. In this role, you will provide assistance to Polish-speaking customers, helping them with airline bookings, itinerary changes, and travel-related questions.

Your fluency in Polish will be essential for communicating effectively with clients, ensuring their flight reservations are handled smoothly and any issues are resolved promptly. You will play a vital role in contributing to a seamless travel experience for our customers.

Responsibilities

• Provide exceptional customer service in Polish regarding airline bookings and travel inquiries
• Assist customers with flight reservations, cancellations, and modifications
• Resolve booking issues, delays, and complaints professionally and efficiently
• Maintain accurate records of customer interactions in the CRM system
• Collaborate with airline partners and internal teams to ensure customer satisfaction
• Gather and report customer feedback to improve service quality
• Stay informed about airline policies, schedules, and travel guidelines

Requirements

• Fluency in Polish and English with excellent communication skills
• Strong customer service orientation and problem-solving abilities
• Previous experience in customer service, especially in the airline, travel, or booking industries, is preferred
• Ability to manage multiple tasks and customer inquiries in a fast-paced environment
• Detail-oriented with excellent organizational skills
• Passion for travel and helping customers navigate booking processes
• Familiarity with customer support software and CRM systems is a plus

Benefits

• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Monthly Performance Bonus
• Free Greek Course
• And More...