Polish-Speaking Customer Solutions Consultant - Sofia, Fully Paid Relocation

Mercier Consultancy is currently hiring a Polish-Speaking Customer Solutions Consultant to join our team in Sofia, Bulgaria, with fully paid relocation support. This role involves acting as the main point of contact for Polish-speaking clients, delivering customized customer solutions that enhance satisfaction and drive business success.

In a fast-paced and collaborative work environment, you will manage client inquiries, troubleshoot problems, and provide tailored support. This position offers excellent career growth opportunities along with comprehensive relocation assistance to support your move to Sofia.

Responsibilities

• Provide exceptional support to Polish-speaking clients
• Assess client needs and deliver tailored solutions
• Collaborate with internal teams to resolve issues promptly and effectively
• Maintain accurate records of client interactions and solutions provided
• Identify opportunities to improve customer experiences and service quality
• Assist in client onboarding and training
• Stay informed about products, services, and industry trends

Requirements

• Fluency in Polish and English, both spoken and written.
• Your native language and nationality must be clearly stated in your C.V. and/or Cover Letter.
• Strong customer service skills with a solution-oriented and proactive approach
• Excellent communication and interpersonal skills
• Ability to work independently as well as collaboratively within a team
• Detail-oriented with strong problem-solving abilities
• Previous customer support or consulting experience is preferred
• Willingness to relocate to Sofia, Bulgaria; full relocation costs covered

Benefits

• Fully paid training

• Stable job and career development opportunities

• Attractive salary

• Additional health insurance

• 50+ benefits and services to choose from

• Positive international working environment

• Support and learning

• Employee referral bonuses