Polish-Speaking Customer Support for Subscription-Based Services Department

Mercier Consultancy is excited to announce an opening for a Polish-Speaking Customer Support Representative in our Subscription-Based Services Department! In this role, you will be the first point of contact for our Polish-speaking clients, assisting them with inquiries related to our subscription services. Your dedication to customer support will help ensure a seamless and positive experience for our subscribers.

This position is perfect for individuals who are enthusiastic about customer service and have an interest in subscription-based products. If you excel at communication and problem-solving, we would love to have you on our team!

Responsibilities

• Respond to customer inquiries in Polish via phone, email, and chat
• Assist clients with questions about subscription options, billing, and account management
• Document all customer interactions and solutions accurately in our CRM system
• Work collaboratively with internal teams to resolve customer issues effectively
• Provide guidance on the best use of subscription features and benefits
• Gather feedback from customers to help improve our services
• Participate in training sessions to enhance product knowledge and support skills

Requirements

• Proficient in Polish and English (written and spoken)
• Nationality and native language must be stated in your C.V. or Cover Letter
• Strong interpersonal and communication skills
• Exceptional problem-solving with attention to detail
• Customer-focused with a passion for helping others
• Able to manage multiple inquiries in a fast-paced environment
• Experience with subscription software and CRM systems is a plus

Benefits

• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...