Polish speaking Fitbit Customer Support Specialist in Bulgaria - Relocation Pack

Mercier Consultancy is excited to offer an opportunity for a Polish Speaking Fitbit Customer Support Specialist in beautiful Bulgaria, complete with a generous relocation package! This role is ideal for individuals looking to combine their passion for technology and health with exceptional customer service skills.

As a specialist, you will be responsible for assisting Polish-speaking customers with their inquiries regarding Fitbit products. Your goal will be to deliver outstanding support and ensure that users can make the most of their fitness devices.

Responsibilities

• Support Polish-speaking customers via phone, email, and chat, addressing their questions and concerns
• Troubleshoot any technical issues and offer reliable solutions
• Guide customers through the effective use of their Fitbit devices and applications
• Document customer interactions in accordance with company policies
• Work closely with technical teams to escalate issues when necessary
• Promote a positive user experience and encourage customer engagement
• Maintain a friendly and professional demeanor at all times

Requirements

• Fluency in Polish and English, both written and spoken
• Strong customer service skills with an emphasis on effective communication
• Prior experience in customer support or technical assistance preferred
• Genuine interest in fitness and health technology
• Ability to troubleshoot issues and think critically under pressure
• Team-oriented mindset with the capability to work independently
• Familiarity with customer support software is an advantage

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Private Health Insurance

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...