Portuguese Customer Service for E-Commerce Platform - Relocation to Greece

Mercier Consultancy is actively seeking a motivated Portuguese Customer Service Representative for our E-Commerce Platform team. This role offers the exciting opportunity to relocate to Greece, with support provided throughout the relocation process. As a key member of our customer service department, you will assist Portuguese-speaking customers by addressing their inquiries, resolving issues, and ensuring a seamless shopping experience.

If you are passionate about e-commerce and customer satisfaction, and eager to embrace a new adventure in Greece, we encourage you to apply!

Responsibilities

• Handle customer inquiries and complaints in Portuguese.
• Provide product information and support related to the e-commerce platform.
• Resolve customer issues promptly and professionally to maintain high customer satisfaction.
• Document customer interactions accurately using CRM systems.
• Collaborate with internal teams to improve customer experience and resolve complex issues.
• Participate in training sessions to stay updated on product knowledge and customer service best practices.

Requirements

• Fluency in Portuguese and English, both written and spoken.
• Excellent communication and problem-solving skills.
• Previous experience in customer service, preferably in e-commerce.
• Willingness to relocate to Greece; relocation assistance provided.
• Ability to work in a fast-paced and dynamic environment.
• Familiarity with CRM software and customer support tools is a plus.
• Strong attention to detail and a customer-focused mindset.

Benefits

• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Monthly Performance Bonus
• Free Greek Course
• And More...