Portuguese-Speaking Customer Experts for an Electronics Company - Work In Greece

Mercier Consultancy MD is looking for dedicated Portuguese-Speaking Customer Experts to join our team supporting a leading electronics company in Greece. In this position, you will provide exceptional customer service to Portuguese-speaking clients, assisting them with product inquiries, troubleshooting, and after-sales support.

Key Responsibilities

• Provide professional and timely customer support to Portuguese-speaking customers via phone, email, and chat regarding electronic products and services.
• Assist customers with technical issues, product information, warranty claims, and service requests.
• Maintain accurate records of customer interactions and case resolutions within the CRM system.
• Collaborate with internal teams to resolve customer issues efficiently and enhance customer satisfaction.
• Stay informed about product updates, company policies, and industry trends.
• Contribute to continuous improvement of customer service processes.

Requirements

• Fluency in Portuguese (spoken and written) is mandatory; proficiency in English is an advantage.
• Experience in customer service or technical support, preferably in the electronics industry.
• Excellent communication and problem-solving skills with a customer-focused attitude.
• Ability to manage multiple tasks and work efficiently in a dynamic environment.
• Familiarity with CRM software and digital communication tools.
• Willingness to relocate and work in Greece.
• Strong organizational skills and attention to detail.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Training
3. Fully Paid Relocation Package
4. Monthly Performance Bonus
5. Health Insurance
6. 2 Extra Salaries Per Year
7. And Much More...