Practice Manager

Key Responsibilities

• Leading and developing a multidisciplinary AHP workforce, setting clear expectations and driving high standards of performance
• Owning operational delivery across practices, ensuring patient demand, workforce capacity, and access are aligned through proactive planning
• Using data, dashboards, and KPIs to track productivity, quality, and flow - acting quickly when performance dips
• Spotting bottlenecks across access, utilisation, documentation, or follow‑up and fixing them without hesitation
• Managing budgets and resources responsibly, ensuring maximum patient value from every session delivered
• Recruiting, onboarding, and embedding new AHPs so they are confident, effective, and safe from day one
• Coaching and performance‑managing team members with pace, fairness, and clarity - addressing issues early and constructively
• Building a culture of accountability, ownership, and delivery - where standards are clear and excuses don’t linger
• Working closely with clinical leaders to ensure safe practice, clear role boundaries, and integrated workflows across the PCN
• Supporting service changes, pathway redesign, and improvements to triage and escalation processes

You’ll thrive here if you:

• Prefer ownership and autonomy - and take pride in getting things done properly
• Have experience leading people and services in primary care, the NHS, or complex service‑based environments
• Understand operational performance, workforce planning, and how to run teams at pace
• Are confident using data to drive decisions and turning insight into action
• Enjoy coaching, setting expectations, and lifting performance across teams
• Are calm, decisive, and solutions‑focused, especially when things get busy or complex
• Can move comfortably between detail and strategy without losing momentum
• Want a role where you can make a clear, measurable difference to how care is delivered

More information