Practice Support Manager – Litigation and Healthcare

Boston Office1w ago

About the role

Foley Hoag seeks a Practice Support Manager (“PSM”) for the Litigation and Healthcare Departments (“Departments”). Based in Boston, the PSM is responsible for advancing the operational, strategic, and market success of Foley Hoag’s assigned legal departments. The PSM reports to the Senior Manager of Practice Support, collaborates with Department Chairs, and works closely with partners, other Practice Support Managers, and business services teams across the firm—including Business Development, Litigation Technology Services, Business Operations, Finance, Research Services, Professional Development, Knowledge Management & Innovation, Recruiting, Technology, and Human Resources—to align resources and advance shared priorities. Strong communication, leadership, and emotional intelligence are essential, along with a solid understanding of the assigned departments and practices.  This hybrid role requires in-office presence in our Boston office at least three days per week to foster collaboration and connection. The onsite expectation is Tuesday, Wednesday, and Thursday of each week.  Responsibilities  Practice Operations & Project Management  <ul style="text-align: justify;"> <li style="font-size: 12pt;">In collaboration with the Department Chairs, oversee efficient administration of departmental matters, including resource allocation, project management, process improvement, succession planning, and the execution of operational improvements. </li> <li style="font-size: 12pt;">Collaborate with business services departments to manage firm-wide initiatives and support practice group strategies, including collaborating with Department Chairs to develop business plans. </li> <li style="font-size: 12pt;">Partner with department leadership and the appropriate business services teams to identify and pursue strategic opportunities, including lateral hiring and new client segments. </li> <li style="font-size: 12pt;">Develop and monitor key performance indicators for the departments, providing regular reporting to leadership on operational and financial performance. </li> <li style="font-size: 12pt;">Partner with the Senior Manager of Practice Support and Finance to implement best practices for matter management, billing, and client service tailored to matter workflow. </li> <li style="font-size: 12pt;">Develop agendas, coordinate outreach and data collection, and drive follow-up for regular partner and practice group meetings to support accountability and strategic alignment. </li> <li style="font-size: 12pt;">Identify and lead execution of operational and process improvements in collaboration with leadership. </li> <li style="font-size: 12pt;">Evaluate and recommend new legal technology tools, process automation opportunities, and other innovative solutions to enhance practice efficiency and client service delivery. </li> <li style="font-size: 12pt;">Manage departmental communications and engagement initiatives, including maintaining intranet pages, distribution lists, newsletters, and events that foster collaboration and connectivity.  </li> </ul> Revenue Growth  <ul style="text-align: justify;"> <li style="font-size: 12pt;">In collaboration with Business Development and Finance, track and analyze practice-specific data to inform growth strategies, including reconciling coding and credit issues and capturing, tracking, and categorizing completed matters in Pitchly for business development efforts. </li> <li style="font-size: 12pt;">Partner with Business Development, Professional Development, and Knowledge Management & Innovation to support rankings and awards submissions, client outreach and relationship development, identification of growth opportunities within existing client relationships, and cross-selling efforts across Foley Hoag practices.  </li> </ul> Talent & Professional Development  <ul style="text-align: justify;"> <li style="font-size: 12pt;">Help lawyers identify optimal assignments and development opportunities. </li> <li style="font-size: 12pt;">Collaborate with leadership and Lateral Recruiting on recruiting, onboarding, and retention strategies, including ensuring laterals and first-year associates are added to relevant firm and departmental distribution lists and recurring meetings. </li> <li style="font-size: 12pt;">Provide oversight of the individual business planning process and submission. </li> <li style="font-size: 12pt;">Support offboarding of attorneys, including relevant data requests and analysis on the book of business and client history and oversight of their email post-departure. </li> <li style="font-size: 12pt;">Work with Professional Development and practice group leadership to coordinate training, CLE programming, mentorship initiatives, and talent management efforts, including communication with HR regarding performance development plans and attorney review processes. </li> </ul> Qualifications   <ul style="text-align: justify;"> <li style="font-size: 12pt;">Minimum 5 years of experience in law firm business operations, consulting, or professional services, with expertise in practice management, business development, or legal operations. </li> <li style="font-size: 12pt;">Familiarity with litigation practice operations and working knowledge of full litigation lifecycle. </li> <li style="font-size: 12pt;">Exceptional verbal and written communication, interpersonal, and relationship-building skills, with the ability to collaborate effectively across all levels of the firm, facilitate cross-departmental coordination, and maintain productive relationships with attorneys, colleagues, firm leadership, and other stakeholders. </li> <li style="font-size: 12pt;">An understanding of interdependencies between individual stakeholder, departmental, and firmwide priorities. </li> <li style="font-size: 12pt;">Demonstrated ability to exercise sound judgment, maintain confidentiality, and handle sensitive information with the highest level of discretion and professionalism. </li> <li style="font-size: 12pt;">Proven ability to work independently and collaboratively, manage competing priorities with strong attention to detail, delegate effectively, and exercise initiative and critical thinking in a fast-paced, deadline-driven environment. </li> <li style="font-size: 12pt;">Strategic and creative thinker with the ability to evaluate complex issues, consider multiple approaches, develop practical solutions, and align decisions and initiatives with firm goals, culture, and business objectives. </li> <li style="font-size: 12pt;">Exceptional Microsoft Office proficiency and the aptitude to learn new software quickly. </li> <li style="font-size: 12pt;">Deep understanding of the legal industry, litigation practice operations, client expectations, and current legal market trends, developments, and innovations. </li> <li style="font-size: 12pt;">Commitment to Foley Hoag’s values of excellence, collaboration, and innovation. </li> </ul> Compensation range is $116,700 to $145,800 commensurate with related experience and qualification. The salary of the candidate selected for this role will be set based on a variety of factors, including but not limited to internal equity, experience, specialty, and training. The above salary range (or hiring range) represents the firm's reasonable estimate of the range of possible compensation at the time of posting.  <hr> Search firm submissions are not requested nor considered for this position.<div class="content-conclusion"><div style="text-align: justify; line-height: 1.3;">About Foley Hoag</div> <div style="text-align: justify; line-height: 1.3;"> </div> <div style="text-align: justify; line-height: 1.3;">Founded in 1943, Foley Hoag has grown into an award-winning, international law firm that focuses on innovative industries and high-stakes litigation. From our offices in Boston, Washington DC, New York, Denver, and Paris, more than 300 lawyers and 300 professionals in business services exhibit authentic collegiality, genuine respect for each other, and the drive to deliver exceptional client service.</div> <div style="line-height: 1.3; text-align: justify;"> </div> <div style="line-height: 1.3; text-align: justify;">Since our founding, Foley Hoag has been a leader and catalyst for change in the legal industry and beyond.  We value the diversity of perspectives and experiences that enrich our work and our world and seek to hire the best lawyers and business services professionals, regardless of religions, race, gender, or any other factor. We strive every day to ensure everyone at Foley Hoag feels valued through career development, affinity groups, mentorship programs, culture and community-building events and more. We offer a competitive compensation and benefits package, and a connected, challenging, professional, and fun place for you to thrive in the next chapter of your career. </div> <div style="line-height: 1.1; text-align: justify;"><hr></div> Terms and Conditions | By submitting this application, I acknowledge receipt of and agree to the terms of <a style="color: rgb(126, 140, 141);" href="https://foleyhoag.com/privacy-statement/" target="_blank">Foley Hoag's Privacy Statement</a>. I certify that answers given herein are true and complete to the best of my knowledge. In the event of employment, I understand that false or misleading information given in my application constitutes grounds for immediate termination. I hereby authorize Foley Hoag LLP to investigate the information on this application, my references, work record, education and other matters related to my suitability for employment. Furthermore, I understand that just as I am free to resign at any time, Foley Hoag LLP reserves the right to terminate my employment at any time and for any reason. I understand that no representative of Foley Hoag LLP has the authority to make assurances to the contrary. Foley Hoag LLP uses Greenhouse as a platform for our recruiting and hiring activities. Greenhouse may collect and use personal data that I provide, after anonymizing the data, to train their AI large language models. By applying to Foley Hoag LLP, I consent to Greenhouse’s use of my data in this manner.  Accessibility | Foley Hoag is committed to affording equal access to job opportunities to qualified applicants with disabilities. Individuals with a disability who require accommodation or assistance in the job application process for a posted position may contact <a style="color: rgb(126, 140, 141);" href="mailto:BusinessServicesRecruiting@foleyhoag.com">BusinessServicesRecruiting@foleyhoag.com</a>. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.  Foley Hoag LLP is an equal opportunity employer. This means that Foley Hoag LLP considers applicants for employment, and makes employment decisions without unlawful regard to sex, race, color, religion, citizenship, national origin, ancestry, sexual orientation, gender identity, age, marital or domestic partner/civil union status, military service, or veteran status, disability, and any other characteristic covered by applicable federal, state or local nondiscrimination laws.   It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.  We do not pay search firm or agency fees when speculative and unsolicited candidate profiles are submitted. Please be advised that at this time we are not considering new agreements with search firms/agencies not currently on our preferred supplier list for Business Services Professionals recruitment.</div>

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