Pre-Sales Engineer

Key Responsibilities

• Partner with sales and account teams as the technical expert in customer engagements—supporting discovery sessions, presenting solutions, and articulating Nuvitek’s value proposition.
• Conduct detailed requirement workshops to understand business problems and map needs to ServiceNow solutions.
• Configure and develop ServiceNow demos, proof-of-concepts, and prototypes to showcase functionality and validate customer requirements.
• Translate customer challenges into innovative technical solutions leveraging ServiceNow modules such as ITSM, CSM, PSDS, HRSD, SPM, LSD, Portal, App Engine, and beyond.
• Deliver compelling product demonstrations and presentations for prospects, customers, and partners—in person and virtually.
• Engage in hands-on development tasks (scripts, workflows, UI policies, integrations, dashboards) for presales showcases and delivery projects.
• Collaborate with delivery teams post-sale to ensure smooth knowledge transfer and project kick-off.
• Provide thought leadership and input into proposals, RFIs/RFPs, and solution architecture designs.
• Contribute reusable ServiceNow assets, accelerators, and demo environments for team-wide use.
• Stay current on platform innovations, industry best practices, and competitor differentiators to continuously strengthen Nuvitek’s presales effectiveness.
• Share knowledge across the company by conducting internal training, mentoring, and drafting best practices documents or whitepapers.

Skills, Knowledge and Expertise

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related technical field.
• 7+ years of ServiceNow experience, including direct implementation and development (workflows, scripting, customization, integrations).
• 3+ years in presales, solution consulting, sales engineering, or similar client-facing technical role.
• Strong ability to translate business needs into technical concepts and communicate value to both technical and non-technical audiences.
• Proficiency in two or more ServiceNow modules such as ITSM, CSM, PSDS, HRSD, SPM, Portal, CMDB, LSD, & App Engine.
• Experience delivering product demonstrations, configuring solutions for proofs-of-concept, and actively contributing to winning proposals.
• ServiceNow Certified System Administrator (CSA) with at least two advanced certification (e.g., CAD, CIS-ITSM, CIS-CSM, CIS-SPM).
• Strong problem-solving skills, ability to troubleshoot technical challenges quickly, and a creative mindset to design “outside-the-box” solutions.
• Excellent communication and presentation skills with experience engaging C-level, business stakeholders, and technical teams.

• Experience in both front-end portals and back-end workspaces.
• Obtain PSDS certifications.
• Experience working with U.S. Federal clients or in regulated industries.
• Familiarity with AI/automation, low-code development, and emerging digital workflows.
• Prior experience in consulting firms or fast-paced, high-growth environments.
• Ability to manage multiple priorities with a balance of presales activities and delivery project responsibilities.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Disability and Life Insurance
• Parental Leave
• 401K
• Paid Time Off