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- Employment
- Permanent
- Seniority
- Senior
About the role
Key Responsibilities
- Pre-sales Technical Support
- Plan and execute technical marketing activities such as online seminars and exhibitions.
- Develop demonstration solutions, customised solutions, and competitive analysis reports.
- Support the sales team in exploring new markets and acquiring new customers.
- Participate in co-operation negotiations, agreement signing, and order acquisition to support the achievement of regional sales targets.
- Analyse customer needs accurately, provide optimal technical solutions, and improve bid win rates.
- In-sales and After-sales Support
- Independently manage full-cycle technical support for major projects and key customers to ensure successful delivery.
- Resolve frontline technical issues and customer complaints, coordinating internal resources to deliver effective solutions.
- Continuously improve customer satisfaction through responsive and high-quality technical support.
- Collect customer feedback and competitive insights to drive ongoing product and service improvement.
Skills, Knowledge & Expertise
- Bachelor’s degree or above in Communication Engineering, Electronics, Computer Science, or a related field.
- Experience in the smart intercom, smart home, access control, security, or related industries. Exposure to adjacent sectors such as building materials, HVAC, elevators, high-end flooring, luxury furniture, lighting solutions, security cameras, fire safety systems, or other ELV-related products is an advantage.
- More than 3 years of pre-sales technical support experience; exposure to overseas markets or independent project delivery is preferred.
- Strong solution-writing and presentation skills, with familiarity in competitive analysis methods.
- Good project management awareness and a strong customer service mindset.
- Fluency in both Mandarin and English for business communication.
- Willingness to travel for business as required.
- Clear logical thinking, a results-oriented mindset, and excellent communication and co-ordination skills.
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