Prescription Verification Representative(Non-voice)

JOB PURPOSE

Prescription Verification Representative role is to verify contact lens orders to eye care prescriptions through a manual/visual checking process. Utilize proprietary portal to verify orders and log appropriate notes.

SPECIFIC DUTIES AND RESPONSIBILITIES

The following are the specific duties and responsibilities of the Prescription Verification Representative.

• Follow verification policies and procedures to ensure accurate verification is performed in a timely manner.
• Adhere to KPI’s to a satisfactory performance level.
• SLA’s to be included by Fair Trade Outsourcing as an Addendum after 90 days of service.
• Comply with HIPAA rules and regulations and FTC Contact Lens Rule.
• All agents will participate in the annual HIPAA Compliance Training facilitated by WVA.
• Assist in tasks related to prescription operations requested by either the direct team leader or any person in management.
• Aid in the efforts of maintaining a lean work environment.
• Work as a team with all functional work areas.

CORPORATE RESPONSIBILITIES

• Lead by example as a role model for Fair Trade Outsourcing’s mission, vision, and Agents Bill of Rights (ABOR).
• Initiate and drive the delivery of business and corporate plans for assigned areas of responsibility.
• Take a proactive approach towards risk management, ensuring risks and issues are accurately identified, addressed, and reported and, where appropriate, escalated.
• Be actively involved with managing individuals or teams through line management and/or matrix management arrangements as required, ensuring underperformance is managed, exemplary performance is reinforced, and adequate resourcing is planned to meet objectives.
• Must be fully aware of and actively complying with Fair Trade Outsourcing’s policies and procedures relevant to your own responsibilities and to corporate policies and procedures including but not limited to equality, sustainability and the environment, health and safety, and data protection.

REQUIREMENTS

• Proven people skills
• Must know how to multitask and manage time effectively.
• Excellent written and verbal communication skills.
• Outstanding problem-solving and organizational abilities.