Priority Advisor (Support & Escalations)
Emmington
- Employment
- Fulltime Permanent
About the role
About the Role
As a Priority Advisor, you will take full ownership of a portfolio of high-value clients, acting as their primary point of contact and trusted advisor. You will guide clients from onboarding through to renewal, ensuring they achieve strong results while delivering a consistently high-quality experience.
This role is heavily focused on driving retention and overall client success, making it ideal for someone who is proactive, commercially minded, and confident in managing client relationships end-to-end.
What the role involves:
Managing a portfolio of 10 high value clients
Full ownership from onboarding through to renewal
Running onboarding calls and scheduled review calls once campaigns are live
Proactively monitoring client activity daily and stepping in early where needed
Working closely with the campaigns team to improve performance and client experience
Driving retention and overall client success
What we’re looking for:
Strong communication skills (especially on calls)
Ability to stay in control of conversations and handle pushback confidently in line with our guides
High level of accountability and ownership
Strong client relationship management and consistent engagement
Account manager experience
What We Offer
Base salary + commission structure.
A company that rewards outcomes, not just activity.
Candidates will be placed within one of the Emmington portfolio companies.
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