Process Associate

<p class="s6"><strong><span class="s5">About Hexnode</span></strong></p> <p class="s10"><span class="s7">Hexnode is a<span class="Apple-converted-space">&nbsp;</span></span><span class="s8">global leader in Unified Endpoint Management (UEM)</span><span class="s9">, trusted</span><span class="s7"><span class="Apple-converted-space">&nbsp;</span>by over 100 countries and managing millions of devices worldwide. With a rapid pace of innovation,<span class="Apple-converted-space">&nbsp;</span></span><span class="s7">we have</span><span class="s7"><span class="Apple-converted-space">&nbsp;</span>established ourselves as a dominant force across Apple, Windows, Android, macOS, Linux, and tvOS.</span><span class="s7"><span class="Apple-converted-space">&nbsp;</span>Fuelling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.</span></p> <h3><strong>About the Role</strong></h3> <p>As a Process Associate in the Sales Operations team, you will manage the end-to-end lifecycle of sales transactions, ensuring that our international sales teams (US/UK) have the operational support needed to close deals efficiently while maintaining perfect data integrity and financial compliance.</p> <h3><strong>Responsibilities</strong></h3> <ul> <li><strong>Order-to-Cash Management:</strong> Process customer contracts, sales orders, and invoices according to established global sales operations procedures.</li> <li><strong>CRM Integrity:</strong> Maintain accurate and up-to-date customer and deal information within the CRM (Salesforce/HubSpot), ensuring a "single source of truth" for the sales pipeline.</li> <li><strong>Discrepancy Resolution:</strong> Proactively research and resolve billing or contract discrepancies between the sales team and the customer.</li> <li><strong>Sales Support:</strong> Respond to inquiries from the global sales team regarding deal status, payment verification, and billing issues with professional urgency.</li> <li><strong>Sales Reconciliation:</strong> Reconcile monthly sales reports and accounts receivable data to ensure all closed-won deals are correctly billed and collected.</li> <li><strong>Compliance &amp; Policy:</strong> Ensure all sales activities adhere to company collection policies and revenue recognition standards.</li> <li><strong>Reporting:</strong> Assist in the preparation of month-end sales performance reports and closing procedures.</li> </ul> <h3><strong>Qualifications</strong></h3> <ul> <li><strong>Experience:</strong> <strong>4–5 years of professional experience</strong> in Sales Operations, Accounts Receivable, or a Quote-to-Cash function.</li> <li><strong>Offshore Expertise:</strong> Proven track record supporting <strong>US, UK, or other international sales territories</strong>, including an understanding of offshore billing and time-zone coordination.</li> <li><strong>Technical Proficiency:</strong> * Strong understanding of the sales lifecycle and basic accounting principles. <ul> <li>Proficient in <strong>Microsoft Office Suite</strong> (Advanced Excel is mandatory for data tracking).</li> <li>Experience with <strong>CRM platforms</strong> and an understanding of <strong>MDM solutions</strong> (a significant plus).</li> </ul> </li> <li><strong>Soft Skills:</strong> High attention to detail, excellent problem-solving skills, and the ability to prioritize tasks in a high-pressure, target-driven environment.</li> <li><strong>Communication:</strong> Superior interpersonal skills to effectively bridge the gap between Sales, Finance, and the end customer.</li> </ul> <p class="s19"><span class="s18">H</span><span class="s18">exnode is an Equal Opportunity Employer.</span><span class="s18"><span class="Apple-converted-space">&nbsp;</span></span><span class="s13">We welcome and encourage candidates of all backgrounds, identities, and experiences to apply.</span></p>