Procurement Operations Coordinator

At Smart, our mission is to transform retirement, savings and financial wellbeing, across all generations, around the world.

THE ROLE

We’re looking for a proactive and detail-oriented Procurement Operations Coordinator to support and optimise our procurement operations and vendor management processes. This role will act as a key point of contact for our procurement platform, supporting internal stakeholders across the business while ensuring purchasing activity, supplier onboarding, and contract management processes run efficiently and compliantly.

This is a great opportunity for someone who enjoys improving processes, working cross-functionally, and combining operational coordination with data-driven insights in a fast-paced environment.

Key Responsibilities:

Procurement Platform Ownership

• Act as the primary point of contact and internal champion for the Omnea procurement platform.

• Troubleshoot system issues, resolve workflow bottlenecks, and support continuous platform optimisation.

• Provide day-to-day support and guidance to internal users across the business.

Purchase Order & Procurement Support

• Manage Purchase Order (PO) requests and ensure alignment with internal procurement policies and approval processes.

• Support stakeholders through the purchasing process, providing clear guidance and ensuring a smooth user experience.

• Help streamline procurement workflows while maintaining compliance and governance standards.

Finance & Cross-Functional Collaboration

• Partner closely with the Finance team to ensure accurate data flow between procurement and finance systems.

• Support budget alignment for procurement requests and assist with resolving invoice or billing discrepancies.

• Collaborate with Risk, Legal, and other teams throughout the procurement lifecycle.

Supplier Onboarding & Due Diligence

• Manage the onboarding and renewal process for low-risk suppliers.

• Coordinate procurement due diligence activities, ensuring all required supplier checks and documentation are completed.

• Work with Finance and Risk, Privacy and Cyber teams to ensure vendors meet internal compliance and governance requirements.

Reporting & Procurement Analytics

• Monitor procurement activity, platform usage, and operational metrics.

• Build reports and provide insights to identify process improvements, cost-saving opportunities, and procurement trends.

• Support forecasting and budgeting activities through procurement data analysis.

Contract & Renewal Management

• Track supplier contracts and renewal timelines to ensure timely action and avoid service interruptions or unintended auto-renewals.

• Work closely with internal stakeholders to ensure contract renewals align with agreed SLAs and business requirements.

• Maintain accurate procurement and supplier records.

Strategic Procurement Support

• Support sourcing and vendor evaluation projects through research, coordination, and data analysis.

• Assist with gathering market insights and benchmarking information to support procurement decisions.

WHO WE ARE LOOKING FOR

The skills, experience, and aptitudes we are looking for are listed below but please don’t be discouraged from applying if you don’t meet every single one of these criteria – having a ‘can do’ attitude is sometimes more important than being able to tick every box:

• Previous experience in procurement operations, purchasing, vendor management, finance operations, or a similar coordination role.

• Experience working with procurement or purchasing platforms (Omnea experience highly desirable).

• Strong organisational skills with the ability to manage multiple workflows and deadlines.

• Comfortable working with data, reporting, and process improvement initiatives.

• Excellent stakeholder management and communication skills.

• Strong attention to detail and problem-solving abilities.

• Experience working cross-functionally with Finance, Risk, Legal, or Operations teams.

• Proactive mindset with a willingness to improve processes and take ownership.

• Experience within a fast-paced tech, fintech, or scaling business.

• Exposure to supplier due diligence or procurement compliance processes.

• Experience supporting sourcing or vendor evaluation activities.

• Familiarity with procurement analytics and reporting tools.

WHO WE ARE

We work in partnerships with governments and financial institutions in the UK and internationally. Our cloud-native digital platform is revolutionising how people around the world think about, and save for, their retirement.

At heart, we’re a financial technology business. What we do is all about innovation, and using the power of digital change to put the customer first. Our Engineers will tell you that working at Smart gives you the opportunity to play your part in developing world-class technological solutions, working with – and learning from – like-minded people.

You’ll also find that, across our business, our colleagues love Smart’s culture, and how what we do means better financial outcomes for savers. That feels worthwhile, and it means that what we do, collectively, goes way beyond the nine to five of a typical working day.

Don’t just take our word for it – you can see what our colleagues say about working at Smart on LinkedIn Life and Glassdoor.

BENEFITS

At Smart, one of the eight principles we work to is “We want happy and good people in our team”. We created a list of benefits that helps us achieve this goal:

• 25 days’ holiday per year, increasing with length of service.

• £500 annual training budget to spend on your professional development

• Extensive private healthcare, including dental, eyecare and EAP

• Enhanced sick leave (three months’ pay per year)

• Enhanced maternity and paternity (maternity – 6 months fully paid/paternity – 3 weeks fully paid)

• Death in service insurance cover

• Fully-paid five-week sabbatical after five years of employment

• In office wellbeing, such as manicures, massages and barbers. 

• Smart employees also enjoy a 50% discount on orders from our sister company Arena Flowers, Britain's most ethical florist. They offer unique hand-tied bouquets, luxury flowers, letterbox flowers, plants and gifts to spend on friends and loved ones or even for yourself.

At Smart, we are committed to creating an inclusive and equitable workplace where everyone feels valued, respected, and empowered to do their best work.

We believe that diverse perspectives help us lead the way in transforming retirement, savings, and financial wellbeing. We welcome differences in background, experience, thinking, and identity, and we recognise that innovation is strongest when it is built on inclusion and fairness. We encourage applications from people of all backgrounds and experiences and do not discriminate on the basis of any protected characteristic.

If you require any reasonable adjustments during the recruitment process or in the workplace, we encourage you to let us know - we are committed to supporting you.

We think Smart is an awesome place to work. If it sounds like somewhere you’d like to work, too, and if you’re ready to play your part in our continued success in the future, then naturally we’d love to meet you.